Account Executive, Majors - Central

serval.com; Austin (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Serval in Austin, TX is seeking a Majors Account Executive to own large, target accounts and lead multi-threaded sales cycles across IT, Security, and Operations executives. You will demonstrate ROI through AI automation and partner with founders and product to shape our majors motion.

You’ll build strategic account plans, orchestrate buying committees, and deliver compelling business cases. This role requires travel to customer sites and events.

Qualifications

• 6+ years of full-cycle B2B SaaS sales experience with large targets.
• Experience selling to 5–10K employee organizations with multi-stakeholder buyers.
• Expertise in multi-threaded sales cycles (4–9 months) with VP/C-suite buyers.
• Strong strategic account planning and executive communication.
• Aggressive, high-ambition operator who defines process and plays.

Responsibilities

• Own the full sales cycle for major accounts from prospecting to closing and expansion.
• Develop relationships with senior IT, Security, and Operations leaders, becoming a trusted advisor.
• Orchestrate multi-unit buying committees across regions and business units.
• Deliver demos and business cases linking AI automation to ROI and efficiency gains.
• Collaborate with founders, product, and engineering to guide roadmap priorities.
• Create repeatable playbooks for majors motion including deal structure and pricing.
• Represent Serval at industry events and conferences; travel as needed.

Skills

Majors account ownership

Full-cycle B2B SaaS sales

Executive stakeholder management

Strategic account planning

Presentation and storytelling

Job description

WHO WE ARE

Serval http://serval.com/ is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform.

ROLE OVERVIEW

As a Majors Account Executive, you'll own Serval's target accounts across large, established organizations that are ready to transform how they work. You'll lead sophisticated, multi-threaded sales cycles with IT, Security, and Operations executives — often spanning multiple teams or business units — to help these companies modernize their workflows through AI automation.

You'll collaborate closely with our founders and product team to shape Serval's majors motion, influence roadmap priorities, and define what AI-powered IT looks like at scale. This is a rare opportunity to help build a category-defining company from the ground up.

This role is based in Austin, Texas and has an in office requirement.

WHAT YOU’LL DO

• Own the full sales cycle across major accounts — from prospecting and stakeholder mapping to close and expansion.
• Develop deep relationships with senior IT, Security, and Operations leaders across large, matrixed organizations, becoming a trusted advisor on automation strategy.
• Orchestrate complex buying committees spanning multiple business units or regions, aligning technical, security, and business stakeholders around Serval's value proposition.
• Deliver compelling demos and business cases that tie Serval's AI automation to measurable ROI and efficiency gains.
• Partner with founders, product, and engineering to influence roadmap priorities and ensure seamless delivery at scale.
• Create repeatable playbooks for Serval's majors motion — deal structure, pricing, and multi-unit expansion strategy.
• Represent Serval at industry events, conferences, and executive briefings (travel as needed, typically once per quarter).

WHAT YOU’LL NEED

• 6+ years of full-cycle B2B SaaS sales experience, with consistent top-tier attainment.
• Proven success selling technical or workflow automation platforms into 5–10K employee organizations across multiple stakeholders.
• Expertise running sophisticated, multi-stakeholder sales cycles (4–9 months) with VP and C-suite buyers in IT, Security, or Operations.
• Skilled in strategic account planning, multi-threading across business units, and executive communication.
• High-agency operator — thrives in unstructured environments and helps define process rather than follow it.
• Exceptional presentation, negotiation, and storytelling skills.
• Based in or willing to work from our San Francisco HQ five days a week, with regular travel to customer sites and events.

NICE TO HAVE

• Previous experience at high-velocity SaaS companies.
• Experience joining or helping scale an early-stage startup (Series A–D).
• Recognition for top performance — President's Club, top 10%, or rapid promotions.
• Familiarity with AI, ITSM, or workflow automation categories.
• Comfort demoing or discussing APIs, integrations, and automation architecture with technical audiences.

WHAT WE OFFER

• Impact: Be a key player in shaping the success of our product and company.
• Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
• Culture: Join a culture that values innovation, ownership, accountability, and fun.