Account Executive (Locum Staffing)

Cross Country Search; Northern (KY); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Cross Country Search is seeking an Account Executive to manage relationships with healthcare facilities and drive locum tenens opportunities. You will lead end-to-end sales cycles, upsell services, and coordinate with credentialing, payroll, and billing to ensure client satisfaction.

The role requires 1–3 years of sales experience, strong communication and negotiation skills, and a willingness to travel for client visits. A bachelor’s degree is preferred.

Qualifications

• 1-3 years of full-cycle sales experience or equivalent
• Strong leadership and team management skills
• Excellent organizational and time management skills
• Exceptional interpersonal and customer service skills
• Ability to collaborate across departments to meet goals
• Strong attention to detail and analytical abilities
• Willingness to travel for client visits and meetings
• Proficient with MS Office and CRM tools

Responsibilities

• Proactively initiate contact with healthcare facilities for locum tenens opportunities
• Drive significant revenue through account growth
• Upsell and cross-sell opportunities after Locum Tenens agreements
• Manage client referrals for potential business opportunities
• Coordinate with sales and recruiting to facilitate placements
• Communicate with credentialing, payroll, accounting, and other departments to fulfill client needs
• Convert providers to private-sector clients when appropriate
• Conduct intake calls to gather position details on Company-approved platforms
• Ensure accurate information in database and that timesheets are approved and paid
• Build strong relationships with internal and external partners
• Collaborate with staffing team to address facility needs
• Act as trusted advisor to clients with industry insights
• Meet outbound call targets and participate in quarterly business reviews
• Travel to visit clients on-site when needed
• Perform other duties as assigned

Skills

Leadership

Team management

Communication

Negotiation

Organization

Time management

Interpersonal skills

Attention to detail

Problem solving

Travel readiness

Microsoft Office

Education

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Outlook

Excel

Word

Job description

BASIC PURPOSE:

The Account Executive (AE) is responsible for managing relationships with a company’s clients and ensuring they receive excellent service to encourage repeat business. This role bridges the gap between Cross Country Locums (CCL) and its customers, focusing on account growth, retention, and satisfaction.

The AE is responsible for maintaining maximum sales productivity with all clients and all facilities.

ESSENTIAL FUNCTIONS:

• Proactively and aggressively initiate contact with healthcare facilities for locum tenens business opportunities, including but not limited to cold calling, professionally handling incoming calls, searching job boards, mailing inquiries, referrals, posting on job boards, candidate submission, attending conventions, and promptly following up on all leads.

• Drive significant revenue through strategic account growth.

• Consistently upsell and cross-sell additional business opportunities after securing Locum Tenens Agreements.

• Manage client referrals for potential business opportunities.

• Responsible for developing and engaging in optimal communication with sales and recruiting teams to facilitate placements.

• Communicate with credentialing, payroll, accounting, and other operational departments to ensure all client needs are handled efficiently and quickly.

• Must reverse market healthcare providers to private-sector clients.

• Conduct intake calls with clients via Company-approved technology to ensure all needed information is gathered on positions.

• Ensure accurate information is entered for position/match schedule in database and guarantee HCP timesheets are approved, submitted, and paid.
• Follow database protocols for client information.

• Proficiently understand and document the needs of the client in eRecruit.
• Communicate client openings by way of job postings to recruiting teams.
• Review candidate files to ensure appropriateness of match to open positions.
• Present qualified candidates to clients.
• Daily contact with all facilities, following up on all pending submissions, extensions, renewals, P1’s, and inquiring about new opportunities.
• Communicate and negotiate contract terms with internal and external clients and communicate details clearly with recruiting team.
• Build a strong and professional working relationship with all internal and external partners.
• Function in collaboration with CCL staffing team members (recruitment, sales, payroll & billing, etc.) to effectively manage facility’s needs.
• Act as a trusted advisor to clients, providing strategic guidance based on industry trends and business goals.
• Meet and maintain minimum outbound calls, provider presentations, and new contract requirements.
• Conduct quarterly business reviews (QBRs) with all clients, preferably while on-site with clients.
• Travel to visit clients face-to-face when appropriate and as needed.
• Other duties as assigned.

Must have the ability to perform the essential functions of the job with or without reasonable accommodation.

QUALIFICATIONS:

• 1-3 years of experience in full-cycle inside or outside sales, sourcing, qualifying, networking, and relationship building, or an equivalent of sales experience, preferably in a locums healthcare staffing environment.

• Strong leadership and team management skills, with a demonstrated ability to motivate others.

• Excellent organizational and time management skills, with the ability to manage multiple priorities and meet conflicting deadlines.

• Excellent interpersonal skills, as well as effective phone presentation and strong customer service skills.

• Ability to collaborate with all people/aspects of the business to achieve all goals.
• Exceptional attention to detail and accuracy.
• Strong analytical, problem-solving, and negotiation skills.
• Work independently and have a strong commitment to being a team player.
• Ability to communicate and work in a harmonious, respectful, supportive manner with all members of management and other departments.
• Robust sense of urgency and detail-oriented.
• Strong written, verbal, and phone conversation skills.
• Proficient with Microsoft Office Suite: Outlook, Excel, Word. General database knowledge.

Education: Bachelor’s degree preferred in business, healthcare, or other similar disciplines, or equivalent combination of education and sufficient experience to successfully perform the essential functions of the job.