Account Executive - Evergreen

JMARK - IT Support and IT Services; Springfield (MO); Hybrid; USD 50,000 - 80,000; Full time

Job summary

JMARK - IT Support and IT Services is seeking an Account Executive with a strong focus on client relationships and sales. This role will involve identifying prospects, developing business relationships, and achieving sales goals in the Springfield and Tulsa areas.

The ideal candidate will have 5-10 years of experience and proven skills in communication, problem-solving, and teamwork. JMARK emphasizes a supportive culture and provides opportunities for professional development.

Qualifications

• 5-10 years in client relationships and sales processes.
• Strong written and oral communication skills.
• Proven track record of developing and maintaining client relationships.

Responsibilities

• Identifying prospects and developing business relationships.
• Acting as an additional contact for escalated customer issues.
• Meeting monthly sales quotas and driving team sales growth.

Skills

Client Relationships

Sales Processes

Communication Skills

Problem-Solving

Detailed Orientation

Job description

JMARK is an IT managed services provider headquartered in Springfield, Missouri, with a second office in Tulsa, Oklahoma, and numerous full‑time remote employees spread throughout the country. The reason JMARK is a "best" place to work can be summed up in one word: culture. Nurturing a respectful, supportive, dynamic, spirited culture among the more than 125 individuals that make up JMARK is a point of passion for CEO Thomas Douglas. It matters so much to him that every decision made regarding JMARK is run through the filter of how it will impact the culture at large—as well as every employee on an individual level.

From the first moment one walks in the door at JMARK, it is clear that this is a true family made up of teammates who care for one another, cheer each other on, and thrive on coming together to achieve greater things together than could ever be done alone. In fact, this feeling of fellowship is so strong that it transcends the distances between teammates working from home or in different locations. The words "People First" are in our slogan, and everything that happens at JMARK leads back to that phrase.

This posting is for a potential future opening; the Account Management team reviews candidates regularly, and we expect to open multiple Account Manager/Executive roles in the future.

Account Executive (Various Levels) — United States (Springfield, MO/Tulsa, OK) | Evergreen

Position Summary

The Account Executive II (AE II) is a pivotal role at JMARK, responsible for identifying prospects, developing business relationships aligned with JMARK core values, and acquiring new clients through tailored technology and business solutions. This position entails managing communications with prospects and internal resources, preparing and presenting formal proposals, and facilitating the design of solutions to meet the prospects' technology and business needs.

Primary Expectations

• Prospecting: Continuously source new prospects to maintain a robust sales pipeline.
• Relationship Building: Develop and sustain positive business relationships, becoming a trusted advisor.
• Goal Achievement: Meet 100% of personal, team, and department sales goals.
• Pipeline Management: Maintain a pipeline of 2.5 times the monthly quota.
• Management Priorities: Achieve other objectives as set by management.

Business

Key Responsibilities

• Act as an additional contact for escalated customer issues.
• Provide strategic technology and business advice to prospects.
• Prioritize work for prospects and clients to ensure long‑term success.

General

• Foster relationships with prospects to enhance JMARK's reputation.
• Maintain accurate records in the JMARK CRM system.
• Collaborate with the JMARK Team to manage client relationships.

Professional Development

• Engage in ongoing training and stay current on industry trends.
• Develop and mentor team members.
• Participate in company-sponsored activities.

Team Development

• Lead the Account Management Team to leverage relationships and increase business opportunities.
• Implement processes to improve team performance and sales outcomes.
• Maintain a professional appearance.

Sales

• Meet monthly sales quotas and drive team sales growth.
• Provide leadership to enhance the Growth Team’s performance.

Competencies

• Interpersonal Skills
• Communication Skills
• Sales Ability/Persuasiveness
• Conflict Management
• Influencing/Negotiation
• Time Management
• Alignment with JMARK Core Values

Skills And Qualifications

• Experience: 5‑10 years in client relationships and sales processes.
• Technical Proficiency: Ability to propose and present technology and business solutions.
• Communication: Strong written and oral communication skills.
• Collaboration: Ability to work with various departments to develop optimal solutions.
• Research: Ability to conduct research on emerging technologies and services.
• Client Relationships: Proven track record of developing and maintaining client relationships.
• Performance Management: Experience in setting and achieving individual and team goals.
• Customer Service Orientation: Strong focus on delivering exceptional customer service.
• Problem‑Solving: Ability to handle adversity and maintain composure in high‑pressure situations.
• Detail‑Oriented: Keen attention to detail and ability to prioritize tasks effectively.
• Teamwork: Skilled in working within a collaborative team environment.

Licenses And Registrations

• Valid driver's license
• Proof of automobile insurance
• Reliable transportation

Additional Skills And Abilities

• Independent and team‑oriented working capability
• Willingness to travel as required
• Self‑motivated and eager to learn