Account Executive, Closing Scheduling - Originations Title/Close

ServiceLink IP Holding Company, LLC; Moon Township (Allegheny County); On-site; USD 60,000 - 90,000; Full time

Job summary

ServiceLink is seeking an Account Executive, Closing Scheduling in Moon Township, PA to lead the scheduling department and drive performance across teams.

You will oversee team leads, monitor production, address escalated scheduling issues, and ensure client SLAs are met while maintaining profitability and policy adherence.

Qualifications

• Strong attention to detail to maintain quality standards.
• Ability to multitask in a fast-paced environment and work across multiple systems.
• Excellent verbal and written communication skills.
• The ability to quickly learn new skills, processes and procedures.

Responsibilities

• Review daily progress in reports to ensure task completion.
• Ensure staff meet production and quality quotas.
• Evaluate client activity reports to ensure efficiency and satisfaction.
• Manage daily functions of multiple scheduling teams.
• Maintain department profitability and adhere to company policies.

Skills

Attention to detail

Multitasking

Verbal communication

Written communication

Quick learner

Job description

Overview

Are you motivated to unleash your ultimate potential and grasp an exciting career opportunity? ServiceLink, the unrivaled best in the mortgage industry, seeks an individual with excellent communication and customer service skills to fill the leadership role of Account Executive, Closing Scheduling. The ideal candidate will serve as a motivating force building high performance teams and establishing working relationships within a team environment. If you are confident in your ability to maximize this high visibility position and advance our culture, there may never be a better time to join and grow with ServiceLink, a company built on the core values of entrepreneurship and empowerment.

A DAY IN THE LIFE

In this role, you will…

• Oversee the scheduling department and manage the team leads
• Run morning reports to monitor completed work from prior day
• Review team members production and have meetings with team members that have low production
• Audit fees being assigned and review COGS
• Ensure orders are moving and client SLAs are being met
• Help management maintain vacation time and call offs
• Address any escalated scheduling issues
• Assist the team in daily operations when necessary

WHO YOU ARE

You possess …

• A penchant for excellence. You will use your strong attention to detail to maintain our quality standards.
• The ability to multitask in a fast paced environment, especially the ability to work in multiple systems at once.
• Excellent verbal and written communication skills.
• The ability to quickly learn new skills, processes and procedures.

Responsibilities

• Review daily all assigned work in progress reports to ensure completion of tasks
• Ensure that all employees meet minimum production and quality quotas
• Evaluate reports that depict client activity to ensure efficient team operations and client satisfaction
• Review Daily, Weekly and Monthly Reports in order to manage staffing and production metrics
• Manage and participate in the daily functions of multiple Scheduling teams
• Manage workload issues across teams, propose and implement efficiency initiatives as deemed necessary
• Enforce staff adherence to client time requirements
• Maintain and communicate department policies and procedures
• Conduct staff meetings to convey operational issues and communicate new policies and procedure to the team
• Take actions to maintain relationships with clients and vendors
• Maintain open communication with team members, other departments, clients, vendors, and management
• Maintain departmental profitability by keeping costs and fees within company guidelines
• Ensure high performance of staff members through appropriate training, i.e. one-on-one training, classes, and coaching
• Maintain and approve department payroll
• Review and evaluate staff performance
• Participate and make recommendations in the employee selection process
• Identify and recommend employees to team leader positions
• Review staffing requirements within their team and justify those requirements with their Director
• Participate in Planning Initiatives
• Build and maintain employee morale
• Proficient in ServiceLink operating systems and internal search engines
• Adhere to company policies and procedures
• Perform all other duties as assigned

Qualifications

• Review daily all assigned work in progress reports to ensure completion of tasks
• Ensure that all employees meet minimum production and quality quotas
• Evaluate reports that depict client activity to ensure efficient team operations and client satisfaction
• Review Daily, Weekly and Monthly Reports in order to manage staffing and production metrics
• Manage and participate in the daily functions of multiple Scheduling teams
• Manage workload issues across teams, propose and implement efficiency initiatives as deemed necessary
• Enforce staff adherence to client time requirements
• Maintain and communicate department policies and procedures
• Conduct staff meetings to convey operational issues and communicate new policies and procedure to the team
• Take actions to maintain relationships with clients and vendors
• Maintain open communication with team members, other departments, clients, vendors, and management
• Maintain departmental profitability by keeping costs and fees within company guidelines
• Ensure high performance of staff members through appropriate training, i.e. one-on-one training, classes, and coaching
• Maintain and approve department payroll
• Review and evaluate staff performance
• Participate and make recommendations in the employee selection process
• Identify and recommend employees to team leader positions
• Review staffing requirements within their team and justify those requirements with their Director
• Participate in Planning Initiatives
• Build and maintain employee morale
• Proficient in ServiceLink operating systems and internal search engines
• Adhere to company policies and procedures
• Perform all other duties as assigned