Senior Scheduling Specialist

METROPLEX 360 RCS LLC; United States; Hybrid; USD 50,000 - 66,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Home office stipend

Paid time off

Job summary

METROPLEX 360 RCS LLC is seeking a Senior Scheduling Specialist to bridge Scheduling Specialists and Account Managers. You will analyze scheduling data, generate insights, and coach junior staff while developing skills to progress into Account Manager roles. You will escalate issues, support KPI dashboards, and help improve margins.

Flexible remote work is available. Compensation ranges from $50,000 to $66,000 per year, with benefits including a 401(k) match, health insurance, home office

Qualifications

• Role focuses on analysis and coaching of Scheduling Specialists
• Ability to develop insights from scheduling data
• Experience in creating KPI dashboards

Responsibilities

• Analyze scheduling, delivery, SLA and margin data to identify trends and risks.
• Support Team Lead with insights to improve efficiency and GPM.
• Prepare KPI dashboards, reports, and quarterly inputs.
• Handle complex scheduling scenarios and escalation management.
• Coach Scheduling Specialists and assist onboarding.
• Develop ownership and commercial awareness for career progression.

Job description

Future Opening: Senior Scheduling Specialist

• 401(k) matching
• Health insurance
• Home office stipend
• Paid time off

Role Purpose

Act as a mid-level role between Scheduling Specialist and Account Manager / Team Lead. This role supports the Team Lead through analysis, insight generation, and operational problem-solving while developing the skills and experience required to progress into an Account Manager role. The Senior Scheduling Specialist has no direct reports but plays a key role in coaching and upskilling Scheduling Specialists.

Key Responsibilities

Operational Analysis & Insight

• Analyze scheduling, delivery, SLA, and margin-related data to identify trends, risks, and improvement opportunities.
• Support the Team Lead with insights, ideas, and recommendations to improve efficiency, accuracy, customer experience, and Gross Profit Margin (GPM).
• Assist with preparation of KPI dashboards, reports, and quarterly review inputs.

Advanced Scheduling & Problem Solving

• Handle more complex scheduling scenarios, escalations, and exception management.
• Act as a point of escalation for Scheduling Specialists when issues arise.
• Proactively identify and resolve operational bottlenecks before they impact customers.

Customer & Account Support

• Support Team Leads in maintaining strong customer relationships through data-driven insights and preparation.
• Contribute to customer reporting, performance reviews, and improvement plans.
• Gain exposure to scope development, pricing considerations, and service evolution.

Capability Building & Knowledge Sharing

• Coach and support Scheduling Specialists through hands‑on guidance and best-practice sharing.
• Assist with onboarding and training of new Scheduling Specialists.
• Reinforce SOP adherence and help identify opportunities to improve documentation and workflows.
• Actively develop skills required for progression into an Account Manager / Team Lead role.
• Seek feedback, coaching, and stretch opportunities.
• Demonstrate increasing ownership, judgment, and commercial awareness.

Success Measures

• Quality and usefulness of insights provided to Team Leads.
• Improvement in efficiency, SLA compliance, and margin performance.
• Reduced escalations and recurring issues.
• Development and confidence of Scheduling Specialists.
• Demonstrated readiness for progression into Account Management.

Account Manager Readiness (AM-Ready Criteria)

Commercial Acumen

• Understands how pricing, scope, efficiency, and rework impact GPM.
• Identifies margin improvement opportunities independently.
• Makes recommendations grounded in data and customer context.
• Communicates clearly and confidently with customers.
• Anticipates customer needs and risks.

Operational Judgment

• Prioritizes effectively across competing demands.
• Makes sound decisions without needing constant approval.
• Maintains quality under pressure.

Strategic Thinking

• Looks beyond today’s task to systemic improvement.
• Connects operational data to customer and business outcomes.

Ownership Mindset

• Takes responsibility for outcomes, not just tasks.
• Actively seeks feedback and development.
• Acts in the best interest of the customer and company.

Flexible work from home options available.

Compensation: $50,000.00 - $66,000.00 per year