Account Executive

Insurance Administrative Solutions, L.l.c.; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

Connexion Point is seeking a highly skilled Account Manager to oversee and grow strategic client relationships within their health-insurance BPO portfolio. This role demands strong client relationship management, operational oversight, and financial management for large accounts.

The ideal candidate should have over 5 years of experience in BPO account management, particularly in the Medicare sector, demonstrating high analytical and communication skills. Join Connexion Point and contribute to transformative healthcare solutions.

Qualifications

• 5+ years of experience in BPO account management, client services, or operations.
• Proven success managing large, multi-million-dollar accounts in a performance-driven environment.
• Strong understanding of Medicare and health insurance operations.

Responsibilities

• Lead as the primary liaison for assigned clients, ensuring alignment with client goals.
• Partner with Operations to ensure delivery meets or exceeds contractual KPIs.
• Manage multi-million-dollar account portfolios with full accountability for revenue.

Skills

BPO account management

Client services

Negotiation skills

Analytical skills

Communication skills

Tools

Salesforce

Tableau

Job description

About the Role

Connexion Point is seeking a highly skilled Account Manager to oversee and grow strategic client relationships within our health‑insurance BPO portfolio. This role is ideal for someone who thrives in a fast‑paced, metrics‑driven environment and has deep experience managing enterprise accounts, particularly in the Medicare and health insurance ecosystem. You will serve as the primary point of contact for key clients, ensuring operational excellence, contractual compliance, and long‑term account expansion.

Responsibilities

Client Relationship & Strategic Management Lead as the primary liaison for assigned clients, ensuring alignment between client goals and Connexion Point’s operational delivery. Build and maintain strong executive‑level relationships with client stakeholders, participate in weekly touch‑base calls, and lead business reviews, performance deep dives, and strategic planning sessions.

Operational Oversight & Performance Management Partner closely with Operations, Workforce Management, Training, and Quality teams to ensure delivery meets or exceeds contractual KPIs. Monitor and interpret BPO performance metrics such as conversion rates, AHT, ASA, service levels, compliance and quality scores, and enrollment performance. Identify performance gaps and drive cross‑functional action plans to improve outcomes.

Financial & Contract Management Manage multi‑million‑dollar account portfolios with full accountability for revenue, margin, and forecasting accuracy. Track and report on financial performance, including billing, change orders, and contract renewals. Identify opportunities for account expansion, upsells, and new lines of business.

Scaling & Growth Lead the planning and execution of account ramp‑ups, seasonal scaling (e.g., AEP/OEP), and new program launches. Collaborate with Workforce and Operations to ensure staffing models, hiring plans, and training timelines support client demand, and develop scalable processes to support rapid growth while maintaining compliance and quality.

Medicare & Compliance Expertise Ensure all programs adhere to CMS guidelines, Medicare marketing rules, and Connexion Point’s compliance standards. Partner with compliance teams to manage audits, documentation, and regulatory updates. Provide subject‑matter expertise on Medicare Advantage, PDP, and supplemental insurance programs.

Data, Insights & Reporting Deliver clear, data‑driven insights to clients and internal leadership. Translate complex operational data into actionable recommendations, maintain dashboards, scorecards, and executive‑level reporting.

Qualifications

• 5+ years of experience in BPO account management, client services, or operations.
• Proven success managing large, multi‑million‑dollar accounts in a performance‑driven environment.
• Strong understanding of Medicare, CMS regulations, and health insurance operations.
• Demonstrated ability to scale accounts, lead large ramp‑ups, and manage seasonal fluctuations.
• Exceptional analytical skills with experience using BPO metrics to drive performance.
• Strong communication, negotiation, and executive‑presence skills.
• Experience working cross‑functionally with operations, WFM, training, and quality teams.
• Ability to thrive in a fast‑paced, high‑growth environment.

Preferred Experience

• Prior experience in a healthcare BPO or contact center environment.
• Background supporting Medicare AEP/OEP or other regulated insurance programs.
• Familiarity with Salesforce, Tableau, or similar reporting tools.

Connexion Point is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. Connexion Point will provide reasonable accommodations for qualified individuals with disabilities.