Account Executive

Instrumentl; Oregon (WI); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

100% covered health, dental, and vision insurance

Generous PTO policy including parental leave

401(k)

Company laptop and workstation stipend

Company retreats

Job summary

Medium is seeking a remote Account Executive to join their hypergrowth SaaS team helping nonprofits streamline fundraising. This role involves onboarding clients and managing account relationships with a focus on understanding their needs and providing solutions. Candidates should have 2-4 years of closing experience in a SaaS context, excellent communication skills, and a drive to succeed.

The position supports employees with full health benefits, generous PTO, and a collaborative work environment. Ideal for those passionate about enhancing nonprofit success.

Qualifications

• 2–4 years of closing experience in customer-facing SaaS.
• Empathy to solve underlying customer problems.
• Curiosity to understand the true nature of customer needs.

Responsibilities

• Deliver concierge onboarding and consultative sales experiences.
• Handle inbound and outbound opportunities from first contact to close.
• Become an expert on grants and institutional fundraising.

Skills

Closing experience in SaaS

Empathy

Curiosity

Excellent communication skills

Grit

Familiarity with tools like G Suite and CRM

Tools

CRM platforms

G Suite

Zoom

Slack

Job description

About Instrumentl

Instrumentl is a hypergrowth YC‑backed startup with over 3,000 nonprofit clients, from local homeless shelters to larger organizations such as the San Diego Zoo and the University of Alaska. We build the future of fundraising automation, helping nonprofits discover, track, and manage grants efficiently through our SaaS platform.

About the Role

We’re hiring a remote Account Executive who will be the face of our brand for prospective customers. The role involves delivering 1:1 concierge onboarding and consultative sales experiences, handling inbound and outbound opportunities from first contact to close, and owning a book of accounts.

Key responsibilities include speaking to busy Executive Directors, Development Directors, Grants Managers, and professional grant‑writing consultants, conveying warmth, kindness, and competence, and contributing to Instrumentl’s growth as a hunter who understands institutional fundraising.

Position is remote and requires you to be based in the continental United States.

Get to know us at instrumentl.com/about!

What You’ll Get to Do

Pipeline & Closing

• Become an expert on grants and institutional fundraising to have genuinely useful conversations with prospects
• Outbound into your book of business using creative, personalized tactics to generate pipeline
• Run a mix of high‑velocity and longer sales cycles with warmth and precision, from first contact through close
• Follow up with prospects quickly and be highly responsive to their questions
• Experiment with new onboarding flows and sales pitches to accelerate growth

Customer Experience & Feedback

• Deliver concierge‑level onboarding experiences that upgrade customers’ institutional fundraising workflows and help them love the Instrumentl brand
• Provide product and design input on the first‑time user experience
• Surface insights from customer conversations to improve positioning and pitch

What We’re Looking For

Required

• 2–4 years of closing experience in a high‑velocity, customer‑facing SaaS role (or similar environment)
• Empathy: driven to solve the actual, underlying problem for customers, especially problems that go unsaid
• Curiosity: effort to understand the true nature of the problem you want to address so you can provide the best solution
• Grit: understanding that mastery of any role requires hard work and coaching, and enjoyment of that challenge and journey
• Excellent written and verbal communication skills
• Drive: desire to take control of your own success and build on existing processes
• Comfortable with tools such as G Suite, Zoom, Slack, and CRM platforms

Nice to Have

• Experience selling into the nonprofit market
• Background in fundraising or nonprofit operations
• Startup or remote work experience

Compensation & Benefits

• 100% covered health, dental, and vision insurance for employees, 50% for dependents
• Generous PTO policy, including parental leave
• 401(k)
• Company laptop and stipend to set up your home workstation
• Company retreats for in‑person time with your colleagues
• Work with awesome nonprofits across the US, helping to power their success