Account Executive

Nth Degree; Oregon; Hybrid; USD 70,000 - 110,000; Full time

Job summary

Fern Exposition is seeking an Account Executive to ensure top-notch service for exhibitors across events. This role balances client service with production responsibilities and requires the ability to travel to various events.

The AE reports to the SVP and may work remotely, with travel to cities where events occur. Ideal candidates have 5+ years in sales, operations, or customer service, experience in live events, and proficiency with CRM systems.

Qualifications

• 5+ years of sales, operations, or customer service experience.
• Proven client relationship and service delivery experience.
• Proficiency in Microsoft Word, Excel, PowerPoint, and CRM (Salesforce).

Responsibilities

• Build industry relationships that lead to sales referrals and introductions.
• Maintain budgets, scheduling, and sales projections for accounts.
• Converse about offerings and partner network to inform prospects and provide service.
• Lead RFP opportunities in assigned accounts.
• Manage multiple accounts with focus on client relationships for organic growth.
• Oversee delivery and quality control of client events.

Skills

Sales experience

Account management

Customer service

CRM (Salesforce)

Budgeting

Communication

Travel readiness

Tools

Salesforce

Job description

Fern is at the top of the trade show and expo service industry. Our operation spans more than 200 cities from coast to coast. In other words, wherever there's a major convention center and event venue, we're there with experienced local teams providing exceptional service and support, whenever you need it. We recognize that our team members are the core of our company. It is why they stay with us for so long, and it's also what attracts new clients to come aboard.

We are looking for an Account Executive to join our team. As an AE, you will be responsible for ensuring top-notch service to our exhibitors throughout their entire event. This role has responsibilities in both servicing customers, as well as production and requires someone who can efficiently multi-task, organize, be well prepared and always dependable. You will report directly to the SVP. Position can be done remote but does require the ability to travel to various events.

What you'll do:

• Building industry relationships that lead to sales referrals and introductions.


• Performing regular budgeting, scheduling, and sales projections associated with account assignments to management.


• Maintaining an ongoing budget and fiscal account of the costs associated with producing events.


• Converting sales leads into lifelong Fern Exposition clients.


• Growing a book of business through a disciplined sales effort.


• Serving as the client's primary point of contact following acceptance of an agreement or assignment of an account.


• Communicating our product/service offerings and partner network to accurately inform prospects and provide excellent customer service.


• Manages multiple accounts with a focus on client relationships for organic growth to establish long standing relationships.


• Manges the delivery and quality control of client events.


• Identifies potential obstacles and works with senior team to ensure back-up plans and resolutions are in place.


• Leads RFP opportunities in assigned accounts.


• Maintains all organizational process, i.e. pipeline reports.


• Responsible for quality control and highest possible output for all deliverables from all depts


• Manages specific project tracking and pipeline reports

Who You Are:

• 5 or more years of experience in sales, operations, or customer service.


• Experience in trade shows, live events, or related industries preferred.


• Proven client relationship and service delivery experience.


• Ability to travel up to 50% of the time.


• Proficiency in Microsoft Word, Excel, PowerPoint, and CRM (Salesforce preferred).


• Presentation experience - excellent written and verbal communication skills.


• Experience juggling multiple priorities at one time required.


• Experience in fast paced environment required

Fern is an equal opportunity employer committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.