Account Executive

Richline Group, a Berkshire Hathaway Company; New York (NY); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Competitive benefits

Incentive bonus plan eligibility

Job summary

Richline Group, a Berkshire Hathaway Company, seeks an Account Executive in New York to support sales, manage day-to-day account operations, and maintain buyer relationships across domestic and overseas partners.

You will coordinate with Sales, Merchandising, Product Development, QC, and Customer Service; analyze sales performance; prepare monthly forecasts; and identify growth opportunities while ensuring operational execution to meet profitability goals.

Qualifications

• Bachelor's degree or equivalent education and experience.
• 3–5 years of experience in jewelry, luxury goods, or retail.
• Strong business acumen, strategic thinking, and problem-solving.

Responsibilities

• Serve as primary contact for buyers and assistant buyers regarding orders and inquiries.
• Monitor communications with domestic and overseas partners and provide order updates.
• Coordinate with Sales, Merchandising, Product Development, QC, and Customer Service.
• Identify top-selling items and replenishment opportunities through regular reporting.
• Maintain customer satisfaction by addressing issues and coordinating solutions.
• Support sales performance by tracking data, sell-through, and inventory levels.
• Prepare monthly sales forecasts versus budget with leadership.
• Review retail sell-through, advertising exposure, and inventory projections.
• Analyze sales by category and brand to identify growth opportunities.

Skills

Jewelry retail exp

Retail math

Strategic thinking

Collaboration

Communication skills

PowerPoint decks

Multi-tasking

Analytical skills

MS Office

Navision knowledge

Education

Bachelor's degree

Tools

Excel

Word

PowerPoint

Outlook

Navision

CoPilot

Teams

Job description

Regular Full-Time New York, NY, US

Salary Range: $70,000.00 To $75,000.00 Annually

Position Summary

The Account Executive supports the Vice President or Director of Sales in managing day-to-day account operations and driving sales performance. This role is responsible for maintaining strong customer relationships, coordinating internal teams, supporting product development and merchandising initiatives, and ensuring operational execution to meet sales and profitability goals.

Key Responsibilities

Account Management & Customer Support

Serve as a primary point of contact for buyers and assistant buyers regarding orders, samples, and general inquiries.

Monitor and track communications with domestic and overseas partners, providing updates on shipping status and order progress.

Ensure customer needs are met by coordinating with internal teams including Sales, Merchandising, Product Development, QC, and Customer Service.

Identify and communicate top-selling items and clearance opportunities through regular reporting.

Maintain strong customer satisfaction by proactively addressing issues and coordinating solutions with sales and customer service teams.

Support sales performance by tracking sales data, sell-through reports, and inventory levels.

Work with analysts and leadership to prepare monthly sales forecasts versus budget.

Review retail sell-through reports, advertising exposure, and inventory projections.

Analyze sales performance by category and brand and identify opportunities for growth or replenishment.

Maintain clearance grids and assist in identifying promotional opportunities.

Meeting Preparation & Execution

Partner with the Sales Manager to prepare for buyer meetings, including product selection, pricing strategy, and proposal development.

Collaborate with analysts to ensure reports and sales data are up to date for presentations.

Coordinate meeting logistics including sample preparation, merchandising trays, and presentation materials.

Extract key insights such as best sellers, replenishment opportunities, and reorder recommendations.

Meeting Follow-Up

Document and distribute meeting notes to merchandising and analytics teams.

Coordinate next steps including pricing updates, project requests, NGF submissions, replenishment actions, and expansion opportunities.

Prepare and review presentations prior to submission to buyers.

Maintain organized records of pricing sheets and product cost documentation.

Communicate buyer feedback and product requests to merchandising and product development teams.

Assist with development of customer-specific collections and new product opportunities.

Submit and track new product development requests.

Review models and revisions in collaboration with merchants on development projects.

Quality Control & Compliance

Coordinate with the QC Director on new items requiring overseas inspections.

Work with QC and Product Development teams to improve items with high defect rates.

Ensure compliance requirements are met including packaging, licensing, and factory guidelines.

Escalate potential delays or compliance issues to management.

E-Commerce & Store Analysis

Conduct store and website reviews with the sales support team to evaluate marketing initiatives and merchandising strategies.

Provide insights and recommendations to leadership based on competitive observations and retail trends.

Maximize e-commerce opportunities in collaboration with the sales support team.

Provide guidance and support to sales representatives and customer service representatives to resolve customer issues.

Assist with training and mentoring of sales support staff.

Support team performance goals and initiatives.

Sample & Inventory Management

Track and manage sample inventory, including retrieving overdue samples from customers.

Maintain documentation for all dot-com item pick-ups used in buyer presentations.

Ensure specification sheets are accurate and current.

Review margins in collaboration with the Sales Manager.

Maintain accurate records of customer allowances and returns.

Monitor return activity and reconcile within internal systems.

Qualifications:

Experience&Skills

• 3–5yearsofexperienceinjewelry,luxurygoods,orretail.
• Strongknowledgeofretailmathandsalesforecasting.
• Strategicthinkingandproblemsolving.
• Collaborationandteamwork.
• Strongcommunicationsandpresentationskills.
• AbilitytobuildPowerPointsdecksforcustomerpresentations.
• Abilitytomulti-taskandworkunderpressure.
• Analyticalandproblem-solvingcapabilities.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), CoPilot, and Teams; Navision is a plus.

Education

• Bachelor’s degree or equivalent combination of education and experience.

Payrangeandcompensationpackage:

• Salary Range: $70,000–$75,000/year
• Competitivebenefitspackage.
• Eligibilityformanagementincentivebonusplan.