Account Executive

Echo Global Logistics; Detroit (MI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Bonus eligible

Job summary

Echo Global Logistics seeks a detail‑oriented Freight Operations professional to support day‑to‑day tendering and load building for TL and LTL shipments. You will maintain accurate load records, provide timely updates to sales representatives and customers, and escalate issues per SOPs as needed.

You will collaborate with Financial Ops, Billing, Carrier Ops, and other teams to resolve exceptions and drive reliable, on-time delivery while balancing multiple priorities in a fast‑paced environment.

Qualifications

• Experience supporting freight execution and transactional brokerage activities.
• Strong written and verbal communication with customers and internal teams.
• Ability to interpret shipping trends, identify risks, and recommend actions.

Responsibilities

• Execute day-to-day freight tendering and load building across TL and LTL.
• Maintain accurate load records with clear notes and documentation.
• Provide timely updates to sales reps, senior operators, and customers.
• Escalate issues per SOPs and coordinate with Financial Ops, Billing, Carrier Ops.
• Support cross-functional teams to resolve exceptions and drive on-time delivery.

Skills

Freight operations

Customer communication

Analytical thinking

Team collaboration

Job description

Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively.

About the Job

• Responsible for supporting day-to-day freight execution process for transactional brokerage accounts to deliver reliable follow-through and high customer service.
• Supports sales rep to focus on outbound selling by managing load building, standard quoting, appointment scheduling, and document collection for TL and LTL modes across the sales rep’s book.
• Takes a disciplined approach to work to ensure timelines are met, documentation is accurate, and escalations are timely and clear.

Your Day-to-Day Mission

• Freight Operations
  • Responsible for execution process on tendered loads from accounts across LTL and TL, including load building, appt scheduling, document collection, and standard LTL quoting across the sales rep’s book.
  • Monitors load coverage and takes action / escalates to ensure high service levels and predictable outcomes, minimizing loads missed
  • Develops strong understanding of freight brokerage process for TL loads and is able quote standard TL lanes by the end of the first year.
  • Maintains accurate load records with complete inputs and clear notes so loads move with minimal rework and strong auditability.
  • Resolves standard exceptions using SOPs and guidelines, escalating only when severity or guardrails require it.
  • Maintains operating clarity through robust organization, clean documentation, and reliable handoffs that reduce repeat issues.
    
• Internal & Customer Communication
  • Receives and proactively sends routine load updates / responses to basic support requests with customers on operational tasks.
  • Keeps sales reps and senior operators proactively informed with structured updates that clarify impact, next steps, and ownership.
  • Engages other teams as needed, partnering with Financial Ops, Billing teams, and Carrier Ops teams to drive accounting / carrier partner issues to closure in a timely manner.

Your Team Counterparts

• Sales reps / Sales managers: convert priorities into execution and keep them updated on exceptions with clear, decision-oriented updates.
• Centralized Operations Support Teams: monitor for customer-facing exceptions on centralized and automated tasks and resolve / expedite only defined high-severity situations.
• Financial Ops / Billing teams: provide clean documentation and timelines to resolve accounting disputes efficiently.
• Carrier Ops teams: coordinate capacity for built loads, service recovery, and additional customer charges across the sales rep’s book.
• Operations manager: receive coaching and training resources as needed to improve freight execution skills, while monitoring performance against role expectations (including reviews)
• Customers: provide proactive exception communication and drive resolution alignment (e.g., tracking updates, load reschedules, sales rep escalations).

Your Profile

• Clear, confident communicator—both written and verbal—capable of handling sensitive service issues, setting expectations, and guiding customers through decisions.
• Sound business judgment and analytical capability to interpret shipping trends,identifyrisks and opportunities, and make recommendations that protect account health.
• Ability to remain composed and decisive in a fast-paced environment, balancing multiple priorities whilemaintaininga high standard of service.
• A proactive, ownership-driven mindset that prioritizes long-term customer outcomes over short-term fixes.
• Collaborative approach to working across sales, carrier operations, and internal teams to resolve issues and deliver strong customer results.

What’s in It for You

• Direct ownership of customer retention and account success within Echo’s transactional brokerage portfolio, withclearimpact on business stability and growth.

• A role that blends operational credibility with strategic account management, offering exposure to sales,logistics, and customer leadership.

• Opportunities to grow your career by developing deepexpertisein customer success, account strategy, and technology-enabled service delivery.

• Inclusion in a culture that values accountability, resilience, teamwork, and proactive problem-solving.

• Access to training and developmentdesignedto strengthen your ability to manage complex customer relationships and navigate thelogisticsindustry with confidence.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, or Vietnam era or other protected veteran.

Benefits

For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.

This role is eligible for a bonus that is based on a combination of personal and business performance.