Account Executive

Relevate Health; Cincinnati (OH); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Unlimited PTO

401K

Health, dental & vision insurance

Employer-paid disability insurance

Job summary

Relevate Health in Cincinnati is seeking an Account Executive to join our Client Service team. You will be the day-to-day liaison for assigned accounts, coordinating with clients and internal teams to keep projects moving and ensure milestones are met.

You'll work with strategists, project managers, creatives, developers, and partner agencies on promotional and educational materials for HCPs, including emails, websites, digital ads, videos, and more, while embracing a mostly remote work model

Qualifications

• Experience managing client relationships and communicating with clients daily.
• Ability to lead internal and client status meetings.
• Clear, concise written communication in emails, reports, and briefs.

Responsibilities

• Serve as day-to-day point of contact for assigned accounts and build client relationships.
• Participate in status meetings and grow into leading them.
• Develop meeting agendas and summaries with minimal edits.

Skills

Client management

Written communication

Time management

Cross-functional collaboration

Proactive communication

Education

Bachelor's degree preferred

Tools

Microsoft Office

Slack

Workfront

Job description

Account Executive | Relevate Health

WHO WE ARE

At Relevate Health, we believe every HCP communication should be genuinely relevant, and we've built a company of exceptional people around that purpose. We're healthcare marketing experts who push ourselves every day to deliver life-changing engagement, from emails and websites to EHR solutions, point-of-learning programs, and HCP video games.

THE OPPORTUNITY

As an Account Executive on our Client Service team, you'll join a rapidly growing company supporting a variety of programs across therapeutic areas. You'll be a day-to-day representative of the agency for your assigned accounts: keeping projects moving, communicating clearly with clients and internal teams, and making sure nothing slips through the cracks.

You'll work closely with a cross-functional team of strategists, project managers, creatives, developers, and partner agencies on promotional and educational materials designed for HCPs, featuring life-changing medications in market or coming to market in the US. Those materials include emails, websites, digital ads, videos, and video games. You'll get exposure to a wide range of our Engagement Solutions that help Brand and Media partners increase HCP engagement with important educational information.

This is a great place to build your career. As you ramp up on clients and programs, there's real room to take on more responsibility and lead projects day to day. The environment is flexible and mostly remote, with the option to collaborate in person at our Cincinnati HQ or New Jersey office.

WHAT YOU'LL DO

• Serve as a day-to-day point of contact for assigned accounts, building excellent rapport with clients and collaborative relationships with internal teams
• Participate in internal and client status meetings, and grow into leading them
• Develop and distribute meeting agendas and summaries with minimal edits
• Write clear, concise emails, status reports, and conference reports with minimal oversight
• Update weekly internal and client status reports
• Follow through with clients and internal teams to make sure action items are completed on time
• Prepare finance reports and track project budget utilization
• Cross-check team content updates against client direction and edits
• Own and prepare for medical, regulatory, and legal (MLR) review processes, and become a key player in marketing material submissions through client platforms
• Participate in writing Project and Creative Briefs, and make sure briefs are followed by the internal team and aligned with clients
• Proactively identify upcoming work and partner with project management to secure resources
• Engage internal team members for perspective or subject matter expertise as needed
• Learn Relevate Health's product offerings, processes, and systems
• Work with your manager to hit billable and utilization goals so the focus stays on client work and value

WHAT WE'RE LOOKING FOR

Must-Haves

• Examples of client management and communication, including day-to-day client contact
• Ability to support and grow into leading internal and client status meetings
• Clear, concise written communication: emails, status reports, and meeting notes you'd be proud to send
• Strong attention to detail
• Strong time management and the ability to juggle multiple workstreams
• Proactive, professional communication
• Comfort collaborating across teams and work streams
• Quick learner who asks thoughtful questions
• Flexibility with new or changing processes
• Ability to adapt well to different personalities
• Comfort working primarily remote
• Comfort with AI tools
• Proficiency with Microsoft Office (Teams, Outlook, Word, Excel, PowerPoint)
• Comfort with Slack or a similar messaging platform

Big Pluses

• Pharma or healthcare experience
• Agency experience
• Veeva and MLR submissions experience
• Experience with Workfront or similar project management software
• Experience interpreting and delivering analytics reports
• A track record of supporting large-scale projects

Education

Bachelor's degree preferred, ideally in Business Administration or Marketing. 1 to 2 years of experience in an agency, healthcare, pharma, and/or digital environment is preferred.

This role is mostly remote. If you live within 40 miles of a Relevate Health office (Cincinnati or New Jersey), the role is hybrid. Travel is not frequent, but you may travel 1 to 2 times a year depending on the clients you support.

WHY RELEVATE?

We offer more than a job. We offer a place to grow, do meaningful work, and feel genuinely supported doing it.

Our Culture & Values

Be a part of a compassionate, driven team that emphasizes open communication through our PACT Core Values: Pioneering, Accountable, Caring, and Transparent.

PACT Bonus Program

We put our money where our values are. Every month, we recognize colleagues who go above and beyond to exemplify our PACT Core Values with a monetary bonus ranging from $500 to $2,500. At Relevate, living our values doesn't go unnoticed.

Be a Part of Our FUN!

• Team Impact: Bringing our colleagues together to think outside the box and implement ingenious activities to involve, inspire, and facilitate positivity and caring.
• Team HOPE: Seeks out philanthropic opportunities so that we can proactively care, respect, help, serve, and grow.

Set Up for Success

A welcoming onboarding program with the focus on setting our new colleagues up for success from day one.

Competitive Pay & Top Benefits, Including:

• Unlimited PTO
• 401K
• Pet Insurance
• Health, Dental & Vision
• Employer-paid STD, LTD, Critical Illness, Accident, Hospital, and Life Insurance
• and more!

Relevate Health is an Equal Opportunity Employer. We are committed to fostering an inclusive and diverse workplace where all individuals are treated with respect and dignity, without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law. If you require accommodation during the application process, please contact [e-mail].

FLSA Status: Exempt | Job Type: Full-Time