Account Administrator-Individual Broker

Superior Dental Care, Inc.; Cleveland (OH); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

On-site fitness centers

Gym membership reimbursement

On-site cafeteria

Job summary

Medical Mutual is seeking a broker support specialist to respond to inquiries, assist with enrollment, billing, and portal troubleshooting. You will coordinate with internal teams and support Account Managers at broker meetings and events.

The role focuses on maintaining relationships with brokers, producing reports, and staying current with plan changes and HIPAA-related regulations. A strong customer-service background in health insurance is expected.

Qualifications

• Associate's degree in Marketing, Business Administration or related field.
• 3 years of customer service and/or sales/account management support experience in health insurance preferred.
• Ohio Dept. of Insurance License (Health & Life) preferred.

Responsibilities

• Responds to broker inquiries via phone and e-mail regarding enrollment, billing/refunds, broker portal troubleshooting, marketing materials, plan benefits, claims.
• Develops and maintains relationships with brokers to achieve retention targets and service objectives.
• Collaborates with Account Manager and attends external sales meetings with broker agencies and internal meetings.
• Generates and distributes reports from broker portal and other systems to brokers.

Skills

Customer service

Sales support

Account management

Communication

Broker presentations

CRM demonstrations

Education

Associate's degree in Marketing/Business Admin

Tools

CRM systems

Job description

Medical Mutual employees must submit their applications through MySource.

Note: This is a hybrid role based in Brooklyn, OH, requiring three days per week on-site.

Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.2 million members through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans.

Job Summary:

Responds to phone and e-mail inquiries from the Company's individual market brokers/agency partners, working with internal areas to resolve issues. Supports Account Manager(s) in offsite broker meetings and events and internal meetings and projects.

Responsibilities:

• Responds to broker inquiries via phone and e-mail regarding enrollment, billing/refunds, broker portal troubleshooting, marketing materials, plan benefits, claims, etc. Coordinates with other internal business areas to address broker questions and concerns.
• Develops and maintains effective business relationships with assigned brokers to achieve annual retention targets. Creates procedures to effectively manage the agency to meet individual market service objectives.
• Collaborates with Account Manager and attends external sales meetings/presentations with broker agencies, as well as internal corporate meetings and projects. Accompanies Account Manager on Broker office visits. Supports presentations, broker continuing education, etc.
• Generates and distributes reports from broker portal and other systems to brokers and agencies.
• Maintains awareness of product and process changes and Health Care Reform topics by participating in staff meetings and webinars and independent research.
• Performs other duties as assigned.

Qualifications:

Education and Experience:

• Associate's degree in Marketing, Business Administration or related field.
• Equivalent education and experience directly related to the role may substitute for a degree.
• 3 years of customer service and/or sales/account management support experience, preferably in the health insurance industry and/or dealing with insurance brokers.

Professional Certification(s):

• Ohio Department of Insurance License (Health & Life) preferred.

Technical Skills and Knowledge:

• Knowledge of health insurance products; sales and industry processes including underwriting, benefit plan design; health care funding arrangements; and related laws/regulations including HIPAA, COBRA, FMLA.
• Ability to support Account Manager with broker presentations.
• Basic proficiency with Customer Relationship Management or similar systems.

Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes:

A Great Place to Work:

• We will provide the equipment you need for this role, including a laptop, monitors, keyboard, mouse and headset.
• Employees have access to on-site fitness centers at many locations, or a gym membership reimbursement when there is no Medical Mutual facility available. Enjoy the use of weights, cardio machines, locker rooms, classes and more.
• On-site cafeteria, serving hot breakfast and lunch, at the Brooklyn, OH headquarters.
• Discounts at many places in and around town, just for being a Medical Mutual team member.
• The opportunity to earn cash rewards for shopping with our customers.

Excellent Benefits and Compensation:

• Employee bonus program.
• 401(k) with company match up to 4% and an additional company contribution.
• Health Savings Account with a company matching contribution.
• Excellent medical, dental, vision, life and disability insurance - insurance is what we do best, and we make affordable coverage for our team a priority.
• Access to an Employee Assistance Program, which includes professional counseling, personal and professional coaching, self-help resources and assistance with work/life benefits.
• Company holidays and up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
• After 120 days of service, parental leave for eligible employees who become parents through maternity, paternity or adoption.

An Investment in You:

• Career development programs and classes.
• Mentoring and coaching to help you advance in your career.
• Tuition reimbursement up to $5,250 per year, the IRS maximum.
• Diverse, inclusive and welcoming culture with Business Resource Groups.

About Medical Mutual:

Medical Mutual's status as a mutual company means we are owned by our policyholders, not stockholders, so we don't answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us.

There's a good chance you already know many of our Medical Mutual customers. As the official insurer of everything you love, we are trusted by businesses and nonprofit organizations throughout Ohio to provide high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement and individual plans. Our plans provide peace of mind to more than 1.2 million Ohioans.

We're not just one of the largest health insurance companies based in Ohio, we're also the longest running. Founded in 1934, we're proud of our rich history with the communities where we live and work.

We maintain a drug-free workplace and perform pre-employment substance abuse and nicotine testing.

#LI-SC1 #LI-HYBRID

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.