Account Engagement Specialist

Wildflower-International; Santa Fe (NM); On-site; USD 55,000 - 75,000; Full time

Job summary

Wildflower-International is seeking an Account Engagement Specialist to serve federal contracts and manage existing client relationships in the IT sector. This inside sales role handles inquiries, prepares timely quotes, and ensures customer satisfaction while coordinating with sales, technical support, and procurement teams.

You will monitor contract lifecycles, seek renewal opportunities, and work toward meeting sales targets.

Qualifications

• High School diploma or equivalent; some college preferred.
• Experience in customer service, administrative, or sales roles preferred.
• Strong customer service and relationship-building skills.
• Excellent communication and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Proficiency in ERP, CRM tools, and Microsoft Office Suite.
• Ability to work collaboratively with team members to support sales objectives.

Responsibilities

• Act as main point of contact for federal clients under existing contracts.
• Research pricing, availability, and product details; provide quotes.
• Build and maintain client relationships; ensure satisfaction.
• Monitor lifecycle of pre-existing contracts; identify renewal opportunities.
• Meet or exceed sales targets and performance metrics.
• Collaborate with sales, technical support, and procurement teams.
• Maintain detailed records of interactions and quotes in CRM.
• Resolve client issues; escalate when necessary.
• Stay informed on industry trends and procurement changes.
• Perform other duties to support the company's mission and values.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

ERP

CRM tools

Microsoft Office

Team collaboration

Education

High School diploma

Some college / 2-year degree

Tools

ERP systems

CRM software

Microsoft Office Suite

Job description

HUBZone applicants are strongly encouraged to apply. ( HUBZone Map )

Position Summary

The Account Engagement Specialist is an inside technical sales role that serves federal contracts and is responsible for managing and nurturing existing relationships with federal government clients in the IT sector. This role focuses on responding to opportunities arising from pre-existing contracts, serving as the primary point of contact for client inquiries, and providing timely quotes and information. The specialist ensures customer satisfaction by facilitating effective communication and fostering strong, long-term partnerships. This role serves as a foundation for developing skills and knowledge needed to advance within the Wildflower sales team.

Essential Duties & Responsibilities

1. Client Interaction: Act as the main point of contact for incoming phone calls and emails from federal clients under existing contracts.
2. Opportunity Response: Research and verify pricing, availability, and product details to support customer inquiries. Respond promptly to client requests for quotes, information, and support services, ensuring accuracy and compliance with contract terms.
3. Relationship Management: Build and maintain strong relationships with clients to enhance customer loyalty and satisfaction. Communicate with customers to confirm order details and resolve any issues or questions.
4. Account Management: Monitor and manage the lifecycle of pre-existing contracts, ensuring all client needs are met and identifying opportunities for contract renewals or extensions.
5. Sales Strategy: Meet or exceed sales targets and performance metrics as outlined by management.
6. Cross-functional Collaboration: Work closely with internal teams, including sales, technical support, and procurement, to deliver seamless service to clients.
7. Documentation: Maintain detailed records of client interactions, quotes provided, and transactions in the company's CRM system.
8. Customer Service Excellence: Resolve client issues and concerns effectively, escalating to appropriate departments when necessary.
9. Market Awareness: Stay informed about industry trends, competitor offerings, and federal procurement changes that may impact existing contracts or client needs.
10. Any other duties needed to drive to our Vision, fulfill our Mission, and abide by our Values.

Job Qualifications/Requirements

1. High School diploma or equivalent is required; some college coursework or a 2-year degree is preferred.
2. Prior experience in a customer service, administrative, or sales-related role is preferred but not required.
3. Strong customer service skill with a proven ability to build and maintain relationships.
4. Strong communication and interpersonal skills.
5. Excellent organizational skills and attention to detail.
6. Proficiency in ERP, CRM tools, and Microsoft Office Suite.
7. Ability to work collaboratively with team members at all levels to support sales objectives.

We welcome all applicants who are legally authorized to work in the United States. At this time, we are unable to provide employment visa sponsorship. As part of our hiring process, we participate in E-Verify to confirm employment eligibility.