ACCOUNT DOCUMENTATION SPECIALIST

Socket.dev; Sevierville (TN); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Life insurance

401k

Disability insurance

Paid time off

Voluntary benefits

Job summary

Socket.dev seeks an Account Documentation Specialist to validate and monitor client information for new accounts and ongoing maintenance, ensuring privacy and accuracy.

The role includes reviewing documents, answering identification questions, and generating reports for management while supporting the Deposit Operations team and cross-selling services.

Qualifications

• High school diploma or GED is required.
• 1-3 years of related experience or training or equivalent.
• Promote confidentiality for clients and the institution.
• Strong attention to detail and ability to multitask.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.

Responsibilities

• Review and update client information for new accounts and maintenance.
• Track and report compliance information per USA Patriot Act and laws.
• Answer questions on identification, policy, and missing information; review documents.
• Create exception reports for managers with follow-up within 30 days.
• Provide administrative support for the Deposit Operations department.
• Cross-market bank products and services as appropriate.

Skills

Attention to detail

Communication skills

Teamwork

Problem solving

Independent work

Education

High school diploma or GED

Job description

Description

JOB SUMMARY

We are seeking a highly motivated Account Documentation Specialist to join our team. The successful candidate will be responsible for validating and monitoring client information for new account openings and account maintenance which ensures proper control and privacy of client information.

KEY RESPONSIBILITIES

• Reviews and updates client information with regard to new accounts and maintenance
• Tracks and reports to management information related to compliance with the USA Patriot Act and other applicable federal, state, and local laws and regulations.
• Answers customer identification and account structuring questions for employees; reviews new account and product documents for completeness and accuracy; tracks exceptions to identification policy, TIN compliance, and missing customer information.
• Creates exception reports to relationship and business unit managers for follow-up withing thirty days.
• Provides administrative support for the Deposit Operations department and various others as directed.
• Cross-markets financial institution products and services as appropriate.

BENEFITS

• Medical, Dental and Vision - 100% paid for the employee
• Life Insurance
• 401k
• Short Term and Long Term Disability
• Paid Time Off
• Additional Voluntary Benefits

JOB REQUIREMENTS

• High school diploma or general education degree (GED)
• OR one to three years of related experience and/or training or equivalent combination of education and experience
• Promote confidentiality for clients and the institution
• Strong attention to detail and ability to multitask.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team

General hours are Monday through Friday from 8:00 AM to 5:00 PM; longer hours and weekend work expected on occasion

We are an equal opportunity employer and welcome all qualified candidates to apply.