ACCOUNT DOCUMENTATION SPECIALIST

Citizens National Bank; Sevierville (TN); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental and Vision - 100% paid

Life Insurance

401k

Short Term and Long Term Disability

Paid Time Off

Additional Voluntary Benefits

Job summary

Citizens National Bank in Sevierville, TN seeks an Account Documentation Specialist to validate and monitor client information for new accounts and maintenance, ensuring privacy and regulatory compliance. The role emphasizes attention to detail, strong communication, and the ability to work independently or with a team while supporting the Deposit Operations group and cross-marketing bank services.

We offer a stable environment with comprehensive benefits and opportunities for growth within a

Qualifications

• High school diploma or GED or 1–3 years related experience.
• Promote confidentiality for clients and the institution.
• Detail-oriented with multitasking capability and strong communication.
• Ability to work independently and as part of a team.

Responsibilities

• Reviews and updates client information for new accounts and maintenance.
• Tracks and reports compliance information related to Patriot Act and laws.
• Answers questions on customer identification and account structuring; reviews documents for completeness.
• Creates exception reports for managers for follow-up within thirty days.
• Provides administrative support for the Deposit Operations department.
• Cross-markets bank products and services as appropriate.

Skills

Attention to detail

Multitasking

Communication skills

Problem-solving

Teamwork

Independence

Education

High school diploma or GED

Job description

Description

JOB SUMMARY

We are seeking a highly motivated Account Documentation Specialist to join our team. The successful candidate will be responsible for validating and monitoring client information for new account openings and account maintenance which ensures proper control and privacy of client information.

KEY RESPONSIBILITIES

• Reviews and updates client information with regard to new accounts and maintenance
• Tracks and reports to management information related to compliance with the USA Patriot Act and other applicable federal, state, and local laws and regulations.
• Answers customer identification and account structuring questions for employees; reviews new account and product documents for completeness and accuracy; tracks exceptions to identification policy, TIN compliance, and missing customer information.
• Creates exception reports to relationship and business unit managers for follow-up withing thirty days.
• Provides administrative support for the Deposit Operations department and various others as directed.
• Cross-markets financial institution products and services as appropriate.

BENEFITS

• Medical, Dental and Vision - 100% paid for the employee
• Life Insurance
• 401k
• Short Term and Long Term Disability
• Paid Time Off
• Additional Voluntary Benefits

JOB REQUIREMENTS

• High school diploma or general education degree (GED)
• OR one to three years of related experience and/or training or equivalent combination of education and experience
• Promote confidentiality for clients and the institution
• Strong attention to detail and ability to multitask.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team

General hours are Monday through Friday from 8:00 AM to 5:00 PM; longer hours and weekend work expected on occasion

We are an equal opportunity employer and welcome all qualified candidates to apply.