Account Director, Hi-Tech

Ciklum; San Francisco (CA); On-site; USD 145,000 - 175,000; Full time

Job summary

A leading custom product engineering company is seeking an Account Director for the Hi-Tech sector in the Bay Area. This role focuses on managing client relationships, identifying growth opportunities, and coordinating internal teams to deliver solutions that meet client needs. Candidates should have extensive experience in client relationship management and a proven ability to work with C-level executives, demonstrating how the company can support their business strategy. Join an organization that values excellence, innovation, and a culture of support and development.

Benefits

Health insurance for employees and family members

401k plan

Access to training and self-development opportunities

Qualifications

• 7+ years of experience in client relationship management selling software engineering services.
• Strategic thinker with ability to manage account level P&L.
• Highly goal and performance-oriented.

Responsibilities

• Manage client portfolios within the Hi-Tech domain.
• Coordinate with internal teams to deliver suitable solutions.
• Build long-term client relationships and manage escalations.

Skills

Client relationship management

Strategic planning

Performance orientation

Financial acumen

Communication with C-level Executives

Job description

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Ciklum is looking for a Account Director, Hi-Tech to join our team full-time in the USA (Bay Area).

We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.

Responsibilities:

• Manage the portfolio of the clients within the Hi-Tech domain and identify opportunities to grow client accounts to fuel Ciklum’s growth
• Manage client account(s) and build strong & sustainable long term client relationships
• Coordinate with internal Ciklum teams to deliver solutions that meet clients' needs
• Liaise with Ciklum account partners and digital teams for effective collaboration on client account
• Keep a close eye on trends relevant to client industry & business to identify suitable opportunities
• Manage client escalations and provide help/support to team members by acting as a single point of contact
• Provide governance and delivery oversight for the client account(s)

Requirements:

• 7+ years of experience in a client relationship management selling software engineering services
• Very much goal and performance-oriented, able to be strategic, as well as hands on
• Ability to create a financial business case and present ROI back to customers and prospects
• Ability to own and manage account level P&L responsibility
• Ability to interact with C-Level Executives, convey the value proposition of the Ciklum and explain in clear terms how Ciklum can help the C-Level executive execute on his/her business strategy

What`s in it for you?

• Health insurance for the employees and their family members, 401k plan
• At Ciklum you will build your career in a proven successful high growth company with unique service offering on the market
• You will be a part of a learning ecosystem with access to training and self-development opportunities
• You will be part of a creative and dynamic team that works to the highest ethical standards

Being a Ciklumer means feeling passionate about what you do, striving for excellence, being ready to step up and open new solution spaces for new ideas, being part of an open-minded and enthusiastic community

Be bold, not bored!

Interested already? We would love to get to know you! Submit your application. We can’t wait to see you at Ciklum.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  IT Services and IT Consulting

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