Account Director (Facilities Management Delivery)

Colliers International; Houston (TX); On-site; USD 120,000 - 170,000; Full time

Job summary

Colliers International in Houston is seeking an Account Director to lead the facility management portfolio, drive client satisfaction, and ensure delivery aligns with contractual obligations. You will own P&L performance, set strategic direction across sites and regions, oversee governance and reporting, and identify growth opportunities while maintaining compliance and operational excellence.

The role requires senior leadership, strong CRE experience, and the ability to manage multi-country

Qualifications

• Senior leadership experience in Facilities Management or integrated services.
• Strong commercial real estate experience and financial acumen.
• Proven client relationship and stakeholder management skills.
• Experience managing complex, multi-country or global accounts.

Responsibilities

• Serve as the executive point of contact for the client, maintaining strong, trust-based relationships
• Own P&L performance, ensuring financial targets and margin expectations are met
• Provide strategic direction for Facility Management service delivery across all sites and regions
• Lead governance, including executive reviews, performance reporting, and continuous improvement initiatives
• Identify growth opportunities, including scope expansion and value-added services
• Ensure compliance with contractual, regulatory, and safety requirements
• Align cross-functional teams to deliver a consistent and scalable Facility Management solution

Skills

Senior leadership

Facilities management

Client relationship management

Multi-country accounts

Job description

About the role

The Account Director is responsible for overall client relationship management, strategic oversight, and commercial performance across the Facility Management portfolio. This individual ensures delivery aligns with contractual obligations while driving account growth, client satisfaction, and operational excellence.

In this role, you will

• Serve as the executive point of contact for the client, maintaining strong, trust-based relationships
• Own P&L performance, ensuring financial targets and margin expectations are met
• Provide strategic direction for Facility Management service delivery across all sites and regions
• Lead governance, including executive reviews, performance reporting, and continuous improvement initiatives
• Identify growth opportunities, including scope expansion and value-added services
• Ensure compliance with contractual, regulatory, and safety requirements
• Align cross-functional teams to deliver a consistent and scalable Facility Management solution

What you bring

• Senior leadership experience in Facilities Management or integrated services
• Strong commercial real estate experience and financial acumen
• Proven client relationship and stakeholder management skills
• Experience managing complex, multi-country or global accounts

Employment requirements

Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.

Equal Opportunity Employment

Colliers respects diversity and is an equal opportunity employer. No employee or applicant for employment will be discriminated against on the basis of any actual or perceived membership in any protected category including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre‑employment testing, a job interview or to otherwise participate in the hiring process, please contact [e-mail] for assistance.