Account Director: Agent Experience & Solutions

Insurance Administrative Solutions, L.l.c.; St. Albans (WV); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) Retirement Plan

Paid Holidays

PTO

Community Service PTO

FSA/HSA

Life Insurance

Short-Term and Long-Term Disability

Job summary

Insurance Administrative Solutions, L.l.c. in St. Albans, WV is seeking an Account Director to provide exceptional customer support to agents. The successful candidate will act as the liaison between agents and carriers, addressing issues promptly and maintaining strong relationships.

Core responsibilities include managing agent communications and resolving concerns, all while contributing to a collaborative team environment. This role offers comprehensive benefits, including medical insurance and a 401(k) retirement plan.

Qualifications

• Experience in customer service or account management preferred.
• Strong problem-solving and critical thinking skills.
• Excellent written and verbal communication.

Responsibilities

• Serve as main contact between agents and carriers.
• Develop and maintain agent relationships.
• Troubleshoot and resolve agent concerns.

Skills

Problem-Solving

Customer Service

Interpersonal Skills

Written Communication

Teamwork

Professionalism

Organization and Multi-Tasking

Initiative

Job description

Insurance Administrative Solutions, L.l.c. in St. Albans, WV is seeking an Account Director to provide exceptional customer support to agents. The successful candidate will act as the liaison between agents and carriers, addressing issues promptly and maintaining strong relationships.

Core responsibilities include managing agent communications and resolving concerns, all while contributing to a collaborative team environment. This role offers comprehensive benefits, including medical insurance and a 401(k) retirement plan.