Account Director

Insurance Administrative Solutions, L.l.c.; St. Albans (WV); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) Retirement Plan

Paid Holidays

PTO

Community Service PTO

FSA/HSA

Life Insurance

Short-Term and Long-Term Disability

Job summary

Insurance Administrative Solutions, L.l.c. in St. Albans, WV is seeking an Account Director to provide exceptional customer support to agents. The successful candidate will act as the liaison between agents and carriers, addressing issues promptly and maintaining strong relationships.

Core responsibilities include managing agent communications and resolving concerns, all while contributing to a collaborative team environment. This role offers comprehensive benefits, including medical insurance and a 401(k) retirement plan.

Qualifications

• Experience in customer service or account management preferred.
• Strong problem-solving and critical thinking skills.
• Excellent written and verbal communication.

Responsibilities

• Serve as main contact between agents and carriers.
• Develop and maintain agent relationships.
• Troubleshoot and resolve agent concerns.

Skills

Problem-Solving

Customer Service

Interpersonal Skills

Written Communication

Teamwork

Professionalism

Organization and Multi-Tasking

Initiative

Job description

Account Director – Agent Pipeline, St. Albans, WV

About Agent Pipeline: Founded in 1988, West Virginia-based Agent Pipeline is one of the most successful insurance marketing organizations (IMOs) in the United States, with a vast network of proud employees and satisfied customers. Agent Pipeline distributes a comprehensive mix of life and health insurance products. It is a recognized market leader in Medicare Advantage, Medicare Supplement, individual health plans, Prescription Drug Plans, and Final Expense markets.

Job Summary

Agent Pipeline (an Integrity Company) is seeking an Account Director to deliver exceptional customer support to agents and marketers. The role serves as the liaison between agents, Agent Pipeline, and carriers, addressing issues as they arise and proactively anticipating and resolving potential roadblocks. The Account Director is expected to be empathetic, forward‑thinking, and skilled in critical thinking and problem‑solving to ensure agent satisfaction and loyalty.

Primary Responsibilities

• Serve as the main point of contact between agents and carriers, ensuring high levels of service and effective communication.
• Develop and nurture new and existing relationships to drive agent satisfaction and loyalty.
• Provide proactive support by troubleshooting and resolving agent concerns, aiming for first‑call resolution whenever possible.
• Guide agents through processes, including contracting, certification, and navigating carrier portals.
• Address escalations and resolve conflicts with empathy and professionalism, involving leadership when necessary.
• Ensure thorough documentation of interactions and maintain accurate records.
• Complete scheduled outreach calls, ensuring timely follow‑ups and team communication as needed.
• Continuously learn and improve to enhance service delivery.
• Perform additional tasks as assigned to support business objectives.

Primary Skills & Requirements

• Problem‑Solving: Quickly identifies and resolves issues, with a focus on collaborative solutions.
• Customer Service: Responds promptly to agent needs, delivering a high standard of support and communication.
• Interpersonal Skills: Skilled at conflict resolution, active listening, and open‑mindedness.
• Written Communication: Produces clear and accurate written materials with attention to detail.
• Teamwork: Contributes to a positive and collaborative team environment.
• Professionalism: Treats others with respect, takes responsibility for actions, and maintains a reliable work ethic.
• Organization and Multi‑Tasking: Effectively prioritizes and manages tasks.
• Initiative: Demonstrates self‑motivation, seeks opportunities for growth, and takes ownership of responsibilities.

Travel Requirements

Limited day travel with occasional overnight travel.

Benefits Available

• Medical/Dental/Vision Insurance
• 401(k) Retirement Plan
• Paid Holidays
• PTO
• Community Service PTO
• FSA/HSA
• Life Insurance
• Short‑Term and Long‑Term Disability

Equal Opportunity Employer Statement

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.