Account Director

Neovance L.P; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

Short-/Long-Term Disability

401(k) with match

PTO or Flexible Time Off

Company bonus

Job summary

Neovance L.P. in the United States seeks an Account Director to develop, maintain, and grow client relationships while overseeing FPA programs.

You will advise biopharmaceutical clients on market access, reimbursement, patient assistance, and lead program managers and operations staff. You will help secure new business, write proposals, participate in client calls and sales pitches, and contribute to strategic planning.

Qualifications

• Bachelor’s degree in business, management, public health, or related field
• 8+ years of healthcare reimbursement or related experience
• Experience managing client accounts and staff
• Knowledge of market access, biopharmaceutical industry, contact center operations, and project management
• Willingness to travel 10–25% for client engagements

Responsibilities

• Develop, maintain, and expand client relationships for assigned FPA programs
• Oversee program managers and operations staff to ensure effective delivery and profitability
• Provide strategic guidance on market access, reimbursement, and patient assistance
• Write and review proposals; participate in client calls and sales pitches
• Lead and mentor managers and junior staff; manage staffing, budgets, and timelines
• Ensure compliance with industry regulations and client requirements

Skills

Client relationships

Staff management

Healthcare reimbursement

Budget management

Education

Bachelor’s degree

Job description

At Neovance, we’re transforming the patient experience by driving better outcomes through compassion, innovation, and operational excellence. With more than 30 years of experience partnering with the biopharmaceutical industry, we deliver agile, technology-enabled patient access solutions that help people start and stay on therapy.

Our expertise spans HUB services, patient assistance programs, field reimbursement, nursing, and non-commercial pharmacy - each designed to remove barriers to care and ensure patients receive the therapies they need when they need them.

Guided by our values of Agility, Integrity, Tenacity, Unity, and Quality, we work as one Neovance team to optimize access, enhance adherence, and make a meaningful impact, one patient at a time.

The Opportunity:

As an Account Director, you will develop, maintain, and expand client relationships while overseeing the operations of your assigned FPA programs. You’ll serve as a consultative advisor to biopharmaceutical clients on market access strategy, reimbursement, patient assistance, and other Neovance programs, and lead the Program Managers and operations staff who deliver them. You will also help secure new business by providing subject matter expertise, writing proposals, and taking part in client calls and sales pitches, while sharing in the active leadership of the business.

What You'll Do:

Client Partnership & Growth

• Establish, maintain, and build strong business relationships with clients; assess their needs and challenges and provide strategic guidance
• Recommend FPA engagements and partner with internal stakeholders to implement solutions that meet clients’ strategic objectives
• Identify and secure new business and new clients; help grow new market niches and create new services and line extensions
• Work with Sales and Marketing, Consulting, and other stakeholders to define new projects and programs and market FPA services to existing and potential clients
• Write and review major proposals that effectively present Neovance’s capabilities
• Share the client perspective with internal stakeholders to align strategy with client expectations

Program Delivery & Profitability

• Direct FPA staff to ensure effective program operation and service delivery
• Manage programs for profitability: review revenue forecasts, resolve budget issues, maintain appropriate contribution margins (CMs), and drive efficiency through process improvements
• Oversee managers and staff as they prepare client deliverables and develop project plans, staffing plans, and budgets; review and approve major client deliverables
• Ensure recommendations meet client requirements and metrics, operating margin, and revenue goals
• Ensure programs meet established customer service and quality standards
• Ensure adherence to industry regulatory and privacy requirements
• Recruit, direct, and evaluate managers, including Program Managers, Service Delivery; lead the evaluation process, provide regular feedback, and address personnel issues
• Coach managers on people management, operational strategy, and issue resolution, and mentor other managers and junior operations staff
• Enhance employee morale, promote positive employee relations, and build a positive culture
• Set and maintain a high standard of personal behavior and business ethics
• Continue to grow your market access knowledge and stay current on industry trends and the legal regulations that impact the business
• Share competitive intelligence with the Growth Strategy Group and participate in FPA strategic planning as requested

What You'll Bring:

• Bachelor’s degree in business, management, public health, or a related discipline; relevant and equivalent experience may be considered in lieu of a degree
• 8+ years of relevant experience in healthcare reimbursement, healthcare contact centers, healthcare program management, or a field closely related to FPA services
• Extensive experience managing client accounts and staff
• Knowledge of market access, the biopharmaceutical industry, contact center operations, FPA business lines, and project management, including managing staff, budgets, timelines, scope of work, and deliverables
• Ability to work extended hours as needed and travel 10–25% for client meetings, sales pitches, training, and client engagements

All job offers are determined based on a candidate’s location, skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data.

Regular, full-time, or part-time employees working 30 or more hours per week are eligible for comprehensive benefits including:

• Medical, Dental, and Vision coverage
• Life Insurance
• Short- and Long-Term Disability
• 401(k) with a 5% company match with immediate vesting
• Personal Time Off (PTO) or Flexible Time Off (FTO)
• Company bonus where applicable

Neovance conducts all official hiring processes exclusively through verified channels. We do not extend employment offers or confirm hiring decisions based solely on email communication. We encourage you to be vigilant against fraudulent hiring messages — especially those offering unusually high pay, requesting personal information early in the process, or claiming to extend an offer without an interview

#LI-ZN1

Travel Required:Yes (10-25%)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.