Account Director

JetFuel; New York (NY); On-site; USD 128,000 - 173,000; Full time

Job summary

TEAM is seeking a senior Account Director to lead a national field program, connecting client objectives with agency leadership and market teams in a fast-paced, multi-channel environment across on-premise and off-premise sampling.

You will manage National Field Directors, ensure strategic execution, budgets, staffing, and risk management, while maintaining strong client relationships and driving program profitability. Travel as needed.

Qualifications

• 8+ years of experience in experiential marketing, field marketing, brand activation, account management, or a related discipline.

Responsibilities

• Lead senior client relationships and manage expectations around scope, budgets, staffing, deliverables, and performance.
• Oversee nationwide field execution across on-premise and off-premise channels with clear operating rhythms and escalation paths.
• Directly manage National Field Directors and ensure resources and support reach all markets.
• Own program-level planning, budgets, forecasting, invoicing, and account health with internal teams.
• Identify risks, drive efficiency, and mitigate compliance risks in adult beverage sampling environments.

Skills

Experiential marketing

Field marketing

Brand activation

Account management

Team leadership

Job description

This role will sit at the center of the program, connecting the client, agency leadership, national field leadership, and market-level teams to ensure the program is strategically sound, operationally efficient, and consistently executed across the country.

The Account Director will directly oversee and manage a National Field Director with high-level management and oversight to regional and market managers, providing leadership, direction, and accountability across a complex national program spanning both on-premise and off-premise sampling environments.

This is a senior client leadership role requiring someone who can operate comfortably at both the 30,000-foot strategic level and in the details of a large-scale field program. The ideal candidate is highly organized, solutions-oriented, confident with clients, and experienced managing teams and programs across multiple markets.

Client & Account Leadership

• Serve as a senior day-to-day agency contact for the client, building a trusted and strategic client relationship.
• Lead recurring client status meetings, business reviews, and program planning sessions.
• Translate client objectives into clear strategies, priorities, and actionable plans for the field organization.
• Proactively identify challenges, risks, and opportunities and develop solutions before they become issues.
• Manage client expectations around program scope, timing, budgets, staffing, deliverables, and performance.
• Partner with agency leadership on strategic planning, account growth, and future program opportunities.

National Field Program Leadership

• Oversee the execution of a complex, nationwide field sampling program across both on-premise and off-premise channels.
• Provide leadership and direction to National Field Directors responsible for market-level execution.
• Establish clear operating rhythms, communication protocols, escalation paths, and accountability across the field organization.
• Ensure consistent execution of national strategy while allowing for appropriate market-level flexibility.
• Oversee program timelines, staffing plans, training, field communications, reporting, and overall operational readiness.
• Partner with internal teams to ensure creative, production, staffing, logistics, compliance, and reporting are aligned with program requirements.
• Monitor program performance and make recommendations to improve execution, efficiency, and consumer impact.
• Anticipate operational challenges across markets and ensure appropriate contingency plans are in place.

Team Leadership

• Directly manage and develop National Field Directors, providing clear expectations, coaching, feedback, and performance management.
• Ensure National Field Directors have the resources, information, and support required to successfully lead their respective markets.
• Build a strong culture of accountability, collaboration, and problem-solving across the national field organization.
• Delegate effectively and ensure the appropriate level of ownership exists at each level of the organization.
• Identify resource gaps and work with agency leadership to address staffing and capacity needs.

Operations & Financial Management

• Own program-level operational planning and oversight, including budgets, staffing, timelines, and deliverables.
• Partner with finance and internal agency teams to monitor budgets, forecasting, invoicing, and overall account health.
• Ensure field activity is delivered within approved scope and budget.
• Identify efficiencies and opportunities to improve program profitability without compromising client objectives or execution quality.
• Oversee vendor and partner relationships as needed to support national program delivery.

Compliance & Risk Management

• Ensure all field sampling activity follows applicable federal, state, and local laws, regulations, and client requirements related to adult beverage sampling and promotions.
• Partner with legal, compliance, and client teams to establish appropriate guardrails for field execution.
• Ensure teams are properly trained on program requirements, responsible sampling practices, brand standards, and escalation procedures.
• Proactively identify and mitigate operational, reputational, and compliance risks.

Qualifications

What We're Looking For

• 8+ years of experience in experiential marketing, field marketing, brand activation, account management, or a related discipline.
• Proven experience leading large-scale, multi-market or national field programs.
• Experience managing and developing senior-level teams and/or field leadership.
• Strong client relationship and account management skills, with the ability to confidently lead senior client conversations.
• Experience working across both on-premise and off-premise environments is strongly preferred.
• Experience within the adult beverage, CPG, beverage alcohol, or regulated consumer products space preferred.
• Strong understanding of field staffing, sampling, training, market execution, reporting, and operational logistics.
• Exceptional organizational and project management skills with the ability to manage multiple priorities simultaneously.
• Strong financial acumen and experience managing program budgets.
• Comfortable operating in a fast-paced environment with evolving priorities and complex stakeholder groups.
• Strong written and verbal communication skills.
• A proactive, solutions-oriented leadership style with the ability to make decisions and drive teams forward.
• Willingness to travel as needed for client meetings, field leadership meetings, market visits, and program activations.

Equal Opportunities

TEAM is committed to building diverse teams and we are proud to be an equal opportunity employer. All applicants will receive consideration without regard to race, color, ancestry, sex, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, citizenship, genetics, disability, age, veteran status or other characteristics. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To request reasonable accommodation, contact [e-mail]

Compensation

$150,000.00/year