Account Director

Roi Solutions Inc; Medford (MA); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Account Director to oversee client relationships within the nonprofit sector. This role is pivotal in ensuring client satisfaction through high-quality service delivery and strategic guidance. The ideal candidate will possess extensive experience in nonprofit data management and CRM, demonstrating exceptional communication and leadership skills. You will work closely with clients to enhance their fundraising efforts and ensure they leverage technology effectively. Join a passionate team committed to making a positive impact in the world through innovative solutions and dedicated support.

Qualifications

• 8+ years in nonprofit data management and CRM expertise.
• Strong communication and leadership skills are essential.

Responsibilities

• Lead communicator for client relationship management.
• Expand client relationships by identifying opportunities.

Skills

Nonprofit Data Management

Multi-Channel Marketing

Communication Skills

Team Building

Technical Specification Writing

Database Management

Job description

About the Position:

ROI Solutions’ Account Directors serve as the lead relationship manager for a portfolio of clients and provide internal oversight, guidance, and coaching to ROI Solutions Client Services team members. This position is a key contributor towards ROI Solutions’ top priority of providing client satisfaction, helping our clients utilize our CRM to its fullest capacity, and ensuring that they maximize the positive impact of well-managed data on their fundraising programs and mission.

As the most senior day-to-day contact for our clients, the AD is responsible for client satisfaction not only through delivering high-quality services but also by positioning ROI as a knowledgeable and strategic technology partner.

This role requires outstanding professionalism, great communication skills, collaboration, and most importantly, an unwavering commitment to helping nonprofits make the world a better place.

Skills and Experience Preferred

• 8+ years of experience with nonprofit data management/CRM and multi-channel marketing.
• Excellent written and verbal communication skills.
• Team building/leadership skills.
• Ability to translate client business requirements into formal written specification documents.
• Technology-oriented, with a passion for database management and its ability to drive growth for mission-based organizations.

Specific Tasks

• Serve as lead communicator on client meetings with respect to overall relationship management and client deliverables.
• Capability to expand existing client relationships by gaining detailed knowledge of our clients’ business, identifying areas of opportunity, and offering proactive solutions that build stronger relationships.
• Author specifications for client technical/programming requirements and work with internal development team to facilitate deliverables.
• Provide oversight, guidance, and coaching to Client Services team members as needed to ensure overall client satisfaction.

If you don't meet every requirement mentioned above, don't worry. We strongly believe in creating a diverse and inclusive work environment. So, if you find this job opportunity interesting but don't exactly fit every qualification mentioned in the job description, we encourage you to apply anyway. You might be the perfect candidate for this or other similar roles.

PLEASE NOTE:

• This role is ONLY available for work in the following (21) locations: AL, AR, CO, FL, IL, KY, MA, MD, ME, MN, NC, NH, NJ, PA, SC, VA, VT, WA, WI, WV, and DC.
• This role will be working on Eastern Standard Time.
• This role is posted as remote but could be hybrid or in-office if that fits your best working style.

Who We Are:

ROI Solutions was founded in 1999 to help nonprofit organizations change the world through innovative technology solutions and services. We are focused on sustainable growth, hiring staff committed to working with the nonprofit sector, and constantly evolving our technology and services to help nonprofits succeed in their missions with passion and purpose. This is our calling.

We’re a proudly independent company, meaning we answer only to our clients rather than shareholders and investors. Our clients inspire our product and solution roadmaps, as well as our strategic direction. We’re committed to this model and the opportunity it provides us to develop our solutions based on needs in the nonprofit sector.

We truly believe our clients are partners in our desire to improve the world. As a result, we work only with nonprofit organizations and socially responsible companies whose values and missions align with ours. They are the most influential and progressive organizations in animal rights & welfare, social justice & civil rights, equality, environmental protection, gun control, health & human services, and public media. We’re proud to empower their efforts and their impact.

We constantly evaluate our products and services to ensure they evolve to meet our clients' needs. Our innovative solutions and services are based on best practices that help lower costs, increase constituent involvement, improve operational efficiency, provide insights, and allow organizations to adopt new methods and approaches to their work. As a result, we embrace technological advances that significantly impact our ability to serve the nonprofit sector.