Account Director

MeritBey LLC; Dallas, Northern (TX, KY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

MeritBey LLC is seeking an Account Director to lead strategic client relationships, drive account growth, and ensure the delivery of research, analytics, and digital intelligence solutions.

The Account Director will serve as a trusted advisor to senior stakeholders, translating business objectives into insights and long-term value while guiding cross-functional teams and expanding MeritBey’s footprint through consultative engagement.

Qualifications

• 8–12+ years in account management, consulting, or professional services.
• Proven ability to manage senior-level relationships and multi-stakeholder accounts.
• Strong background in market research, analytics, or data-driven consulting.
• Demonstrated success in revenue growth and account expansion.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to translate complex data into business-focused narratives.
• Experience in contract negotiation and account financial management.
• Comfortable working in fast-paced, cross-functional, global environments.
• High level of professionalism and client-centric mindset.

Responsibilities

• Own and manage end-to-end relationships with key client accounts, acting as the primary strategic contact.
• Develop deep understanding of client objectives, industry challenges, and growth priorities.
• Drive account growth through cross-selling and upselling of MeritBey’s solutions.
• Lead proposal development, pricing discussions, and contract negotiations with internal teams.
• Oversee delivery quality across research, analytics, and digital projects to meet client expectations.
• Partner with delivery, product, and leadership teams to translate insights into actionable recommendations.
• Present insights and performance reviews to senior client stakeholders.
• Monitor account performance, client satisfaction, and retention metrics.
• Mentor and guide account managers to build a high-performance client services culture.

Skills

Account management

Consulting

Market research

Data-driven storytelling

Stakeholder management

Contract negotiations

Presentations

Cross-functional leadership

Growth strategy

Education

Bachelor's degree (Business, Economics, Marketing, Engineering)

MBA preferred

Job description

About the Role

Role Description

The Account Director at MeritBey is responsible for leading strategic client relationships, driving account growth, and ensuring the successful delivery of research, analytics, and digital intelligence solutions. This role serves as a trusted advisor to senior client stakeholders, translating business objectives into impactful insights and long-term value.

The Account Director will oversee multiple key accounts, manage cross-functional teams, and play a critical role in expanding MeritBey’s footprint across industries through consultative engagement and solution-led selling.

• Own and manage end-to-end relationships with key client accounts, acting as the primary strategic point of contact
• Develop deep understanding of client business objectives, industry challenges, and growth priorities
• Drive account growth through opportunity identification, cross-selling, and upselling of MeritBey’s solutions
• Lead proposal development, pricing discussions, and contract negotiations in collaboration with internal teams
• Oversee delivery quality across research, analytics, and digital projects, ensuring outcomes align with client expectations
• Partner with delivery, product, and leadership teams to translate insights into actionable recommendations
• Present insights, strategic recommendations, and performance reviews to senior client stakeholders
• Monitor account performance, client satisfaction, and retention metrics
• Mentor and guide account managers and engagement teams to build a high-performance client services culture

Requirements

• Bachelor’s degree in Business, Economics, Marketing, Engineering, or a related field (MBA preferred)
• 8–12+ years of experience in account management, consulting, research services, or professional services environments
• Proven experience managing senior-level client relationships and complex, multi-stakeholder accounts
• Strong background in market research, analytics, digital strategy, or data-driven consulting
• Demonstrated success in revenue growth, account expansion, and solution selling
• Excellent communication, presentation, and stakeholder management skills
• Ability to translate complex data and insights into clear, business-focused narratives
• Strong commercial acumen with experience in contract negotiation and account financial management
• Comfortable working in fast-paced, cross-functional, and global environments
• High level of professionalism, ownership, and client-centric mindset

About the Company

At MERIT BEY, we believe true digital success goes beyond technology—it’s built on deep understanding, strong foundations, and meaningful collaboration. We craft digital solutions that seamlessly connect business goals with technological innovation, helping our clients overcome challenges, unlock opportunities, and transform bold ideas into reality.

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