Account Director

Adelphi Group; City of Syracuse (NY); On-site; USD 90,000 - 100,000; Full time

Job summary

FutureBrand is seeking an Account Director to lead and grow strategic client partnerships across Columbus, Cincinnati, and Syracuse markets. You will operate as a strategic partner, translating client needs into actionable design and spatial strategies while ensuring commercial impact and flawless execution.

The role demands senior-level relationship management, cross-functional collaboration with Strategy, Design and Project Management, and a track record of delivering high-quality work on time

Qualifications

• Experience in executing spatial design projects.
• Strong strategic thinking across brand, design and business.
• Proven ability to lead complex client projects in fast-paced environments.

Responsibilities

• Lead with influence and build deep client relationships to drive growth.
• Manage accounts' financial health: scoping, estimating, forecasting, billing.
• Coordinate with Strategy, Design, and Project Management to deliver exceptional work.
• Lead client engagements including meetings, presentations, and program reviews.
• Oversee vendor engagements and ensure timely, within-budget deliverables.
• Develop clear briefs with measurable KPIs for cross-functional teams.

Skills

Spatial design execution

Strategic thinking

Client relationship management

Leadership of complex projects

Organizational skills

Ambiguity navigation

Problem solving

Attention to detail

Education

Bachelor's degree in Marketing/Communications/Business

Job description

Agency:

FutureBrand

Job Function:

Account Management and Growth

Job Subfunction:

Account Management

Job Description:

Account Director

Location: Cincinnati, OH; Syracuse, NY

Who We Are

At FutureBrand, our mission is to create a more positive world through branding. And doing so is our passion. Every day, everywhere, brands impact our lives and the decisions we make, from our health, money, and home to the energy we consume, the resources we use, and how we connect with the world around us. The most successful brands create positive, sustainable change, for today, and for the future.

Internally, we are building a culture that is aligned to our values of being progressive, adaptable, collaborative, and empowering. Our community is one that celebrates everyone’s individuality and provides an equitable culture where everyone can thrive and achieve their full potential.

The Opportunity

We’re looking for Account Director to lead and grow some of our most important client partnerships.

This is not a traditional account role. You will operate as a strategic business partner with a consultant mindset, someone who can navigate complexity, connect dots across disciplines, and unlock new opportunities for both our clients and our business. You’ll also offer knowledge and solutions when it comes to implementing design in physical spaces.

You’ll sit at the intersection of strategy, creativity, and commercial impact and execution, bringing clarity to ambiguity and momentum to ideas.

What You’ll Do

• Lead with Influence

• Build deep, trusted client relationships that drive influence and action

• Lead clients through ambiguity with clear recommendations

• Translate client needs into actionable strategies and creative direction

• Lead client engagements including retail audits, construction planning meetings, design presentations, installs and final walkthroughs

• Professional assessment of the final work output to ensure it meets the needs of the projects and FutureBrand standards

• Practice a high degree of excellence in the quality of our work

• Coordinate with production team members throughout the execution process to ensure that feasibility checks are being done

Drive Growth & Impact

• Own financial health of accounts including scoping, estimating, forecasting, and billing
• Monitor project performance against budgets and proactively manage risks or variances
• Identify and define new opportunities for growth and incremental scope
• Lead client meetings, presentations, and strategic work sessions
• Lead vendor engagements
• Manage vendor relationships, from bidding, selections and through to execution, ensuring deliverables are produced accurately, on time, and within budget
• Develop clear briefs with measurable KPIs to guide cross-functional teams

Connect Strategy to Execution

• Translate business challenges into clear, actionable briefs and direction
• Partner closely with Strategy, Design, and Project Management to deliver exceptional work
• Champion creative ideas internally and externally with clarity, conviction, and craft
• Drive team alignment, ensuring seamless execution from concept to delivery
• Ensure every output aligns to a bigger, cohesive vision
• Identify and improve internal processes to enhance efficiency and output
• Maintain visibility with leadership on account health, risks, and opportunities
• Engage in contingency planning and recommend solutions
• Identify “watchouts” or red flags that could impact originally set parameters

Build & Elevate Teams

• Lead cross-functional teams with clarity, energy, and accountability
• Drive smarter ways of working—refining processes to be more agile and effective
• Maintain visibility on account health, risks, and opportunities with leadership

What You Bring

Qualifications & Skills

• Experience in the execution of spatial design projects
• Strong strategic thinking with a deep understanding of brand, design, and business
• Proven ability to lead complex projects with clients in a fast-paced environment with changing dynamics
• Highly organized with the ability to manage multiple projects and priorities at various stages throughout a creative execution process
• Commercially minded with accountability for revenue and growth
• Comfortable navigating ambiguity and driving clarity
• Excellent natural problem-solving skills, and a desire to continuously improve
• Strong attention to detail

Education & Experience

• Bachelor’s degree in Marketing, Communications, Business, or related field
• 5-7+ years of experience in marketing, communications, design consultancy, or construction environment or other related discipline required.
• Demonstrated success with managing and growing client relationships

PHYSICAL DEMANDS

• Travel up to 50% of the time.
• Ability to lift in excess of 25 pounds.

Equal Opportunity Statement

FutureBrand is an equal opportunity employer. We believe diverse perspectives lead to better ideas and stronger outcomes, and we are committed to building an inclusive environment where everyone can succeed.

Salary Range

Post at $90,000 - $100,000

$90,000 - $100,000

To the extent permissible by local law, Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.