Account Director, Client Experience

Tech Sales Jobs; New York (NY); Hybrid; USD 100,000 - 130,000; Full time

Job summary

Weber Shandwick, a leading global PR agency, is seeking an Account Director to lead client experience in a hybrid New York, NY role. You will quarterback day-to-day communications, manage cross-functional teams, and translate culture and sports entertainment trends into strategic opportunities for iconic brands.

You will build trusted client relationships, oversee integrated campaigns from concept to completion, and ensure alignment across earned, social, creative, and strategy teams.

Responsibilities

• Help quarterback the business, own day-to-day client communications and relationships, and keep agency partners and internal teams aligned toward great work.
• Identify opportunities across sports, entertainment, music, fandom, media and internet culture where the brand can show up and make an impact.
• Be the client’s go-to, building trusted relationships and providing updates, solutions, or gut checks on opportunities.
• Execute integrated campaigns from idea to reality, managing creative development to earned media execution.
• Know the client’s brand, marketing priorities and business challenges to proactively add value.
• Know fandom: understand sports personalities, rivalries, rituals, memes and behaviors that elevate the brand.
• Think social-first and earned-forward, making ideas travel on TikTok, Instagram, YouTube, podcasts and creators.
• Keep the trains running: manage timelines, budgets, scopes, staffing and deliverables with high quality.
• Grow great teams: mentor talent, provide direction and foster ambition.

Job description

Account Director, Client Experience

Location: New York, New York, United States of America

Remote Type: Hybrid

Time Type: Full time

Job Description

Agency:

Weber Shandwick

Job Function:

Communications and PR

Job Subfunction:

Public Relations

Job Description

Who We Are

Weber Shandwick is more than a leading global PR agency - we're an engagement agency and we're working in and around the cutting edge of the new media landscape. We're storytellers, content creators, and we engage people IN the story. Our success is built on a deep commitment to client service and to our people. We embrace creativity and collaboration, and we engage stakeholders in new and creative ways to build brands and reputations.

We’re looking for an Account Director to help lead the business for one of the world’s most iconic brands.

This is a role for someone who can quarterback big, integrated work while keeping one foot firmly planted in culture.

You’ll lead the day-to-day execution, manage client relationships, bring together teams across earned, social, creative and strategy, and help turn ambitious ideas into programs that get people talking.

With work firmly cemented in the world of sports and entertainment, being culturally plugged in isn’t a bonus. It’s part of the job.

You should know the sports stories dominating conversation, the entertainment moments taking over social, the memes that suddenly seem to be everywhere and the creators, personalities and platforms shaping what people care about.

You should also know how to translate all of that into opportunities for a brand — and then help rally clients, agency partners and internal teams to actually make them happen.

What You’ll Do

• Help quarterback the business, owning day-to-day client communications and relationships, and keeping agency partners and internal teams aligned, informed and moving toward great work together.
• Put the brand in culture. Help identify opportunities across sports, entertainment, music, fandom, media and internet culture where the brand can credibly show up and make an impact.
• Be the client’s go-to. Build trusted relationships with day-to-day clients and become the person they call to for updates, a solution to a problem or a gut check on an opportunity.
• Execute integrated campaigns, bringing them from idea to reality. Help manage everything from creative development to earned media execution.
• Know the business, not just the brief. Understand your clients’ brand, marketing priorities and business challenges well enough to proactively identify where we can add value.
• Know fandom. Understand the personalities, traditions, rivalries, rituals, memes and behaviors that make sports bigger than what happens on the field.
• Think social-first and earned-forward. Understand what makes an idea travel across TikTok, Instagram, YouTube, podcasts, creators, traditional media and whatever comes next.
• Keep the trains running. Manage complex timelines, budgets, scopes, staffing and deliverables while maintaining a high bar for the work.
• Grow great teams. Mentor rising talent, give clear direction and feedback, and create an environment where people are excited to bring forward ambitious ideas.

Who You Are

You’re an account leader, but you’re also a culture junkie.

You genuinely love sports. You follow the biggest games, athletes, personalities, storylines and fan conversations because you want to — not because they're on the client calendar.

You’re equally plugged into entertainment and internet culture. You understand what people are watching, sharing, debating and obsessing over — and you’re constantly thinking about whether there’s a smart way for your client to be part of it.

You understand the modern media landscape and know that influence can come from ESPN or TikTok, a national newspaper or a niche newsletter, a celebrity or a creator with an extremely passionate following.

But being culturally fluent is only half of the equation.

You’re also exceptional with clients and in managing integrated teams. You can walk into a meeting and immediately set the tone. You’re extremely organized and are able to seamlessly navigate client and agency questions, pushes or problems. You’re constantly looking beyond the immediate assignment to understand what else the client needs, where the brand could go next and how the agency can help get it there.

What We’re Looking For

• 7+ years of experience in PR, communications, integrated marketing or related fields, with experience leading major consumer brands.
• A genuine passion for sports, entertainment and culture — this is essential to the role, not a nice-to-have.
• Strong knowledge of major U.S. sports and, just as importantly, the fan cultures surrounding them.
• Proven experience execution large, integrated campaigns.
• Experience managing client relationships and becoming a trusted counselor to marketing and communications leaders and partners.
• Strong fluency across the modern media ecosystem — earned media, TikTok, Instagram, YouTube, podcasts, creators, newsletters and emerging platforms.
• Experience navigating complex Integrated Agency Teams and bringing together multiple agencies, disciplines and stakeholders around a shared vision.
• Comfort managing complex budgets, scopes, staffing plans and financials.
• Strong judgment and the ability to provide clear client updates and counsel when timelines are tight and information is imperfect.
• Sharp writing skills, strong attention to detail and the ability to make complicated things feel simple.
• A collaborative leadership style and a track record of working in and growing high-performing teams.

100,000 - 130,000

Omnicom’s policy requires employees to work in the office for a minimum of three days a week, unless additional in-office days are directed by their agency or manager. Our objective is to increase this requirement over time, and many of our agencies as well as Omnicom’s corporate group already require five days of in-office attendance.

Omnicom is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we’re focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join us—we look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.

Link to Recruitment Privacy Notice: https://www.omc.com/privacy-notice

For US Job Seekers:

It is the policy of Omnicom and any of its affiliates to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.