Account Development Representative (North Carolina)

Crown World; United States; On-site; USD 45,000 - 65,000; Full time

Job summary

Crown World is seeking a results-oriented field sales representative to drive new business in the dental market. You will generate leads in person, maintain relationships with customers, and collaborate with the lab to ensure high-quality service.

Responsibilities include prospecting to meet KPIs, cross-selling, maintaining product knowledge, and managing field operations with significant travel. This role demands strong communication and organizational skills.

Qualifications

• High School diploma or equivalent.
• Minimum one year of field sales experience; dental sales preferred but not required.
• Previous sales experience required.
• Valid Driver's License; 90% travel required.

Responsibilities

• Receives customer leads and solicits dental offices in-person to generate new business in the assigned territory.
• Maintains high prospecting activity to meet KPIs (daily, weekly, monthly).
• Networks with customers to cross-sell/upsell products and relay needs to the lab.
• Builds strong customer relationships through calls and visits and ensures satisfaction to support retention.
• Maintains knowledge of products, pricing, and promotions to present solutions to customers.
• Ensures databases are current with customer details and canvassing activity.
• Prepares and maintains sample boxes and marketing materials for distribution.
• Maintains company vehicle cleanliness and dashboard records.
• Manages receipts and reconciles with Accounting.
• Picks up and delivers dental cases as needed.

Skills

Field sales

Lead generation

Customer relationships

Product knowledge

Travel 90%

Education

High School diploma

Job description

Essential Functions :

• Receives customer leads from management and/or sales support team. Reviews list and solicits dental offices in-person to generate new business in assigned geographic territory based on lead list provided.
• Maintains a consistent high level of prospecting activity in order to achieve or exceed daily, weekly and monthly Key Performance Indicators (KPI).
• Networks with existing customers, in-person and via phone, to cross-sell and/or upsell products, understand customer needs, concerns, and/or requirements regarding cases; conveys information to lab to provide better quality service.
• Builds and maintains strong customer relationships through calls and visits, understands needs, offers solutions, shares feedback with the lab, and ensures satisfaction to support retention and growth.
• Networks with existing customers, in-person and via phone, to cross-sell and/or upsell products,
• Maintains strong knowledge of products, pricing, and promotions, using technical expertise and sales strategies to present solutions, communicate updates, and support customers with treatment and restorative options.
• Ensures databases are current and updated with accurate information such as customer name and full address, individual dentist name (if applicable), pick-up/drop-off times, dates of canvassing efforts, anticipated route for given workday.
• Prepares and maintains sample boxes and marketing materials, ensuring catalogs, price guides, and company resources are clean, organized, and up to date for customer distribution.
• Maintains cleanliness of company vehicle, both exterior and interior; washes, waxes, and vacuums.
• Maintains credit card receipts throughout month; reports and reconciles receipts with Accounting at end of month.
• Picks-up and delivers dental cases as needed or in conjunction with a sales call.
• Performs other related duties and projects as business needs require at direction of management.

Education and Experience:

• High School diploma or equivalent.
• Minimum one (1) year of experience in field sales, dental sales preferred not required
• Previous sales experience required.
• Valid Driver's License, position requires 90% travel

Pay Range: $45,000 -$65,000/yr + incentive uncapped bonus plan