Account Development Manager - EMEA

Wrike; United States; Hybrid; USD 70,000 - 110,000; Full time

Benefits offered by this job

25 days holidays

Cafeteria bonuses

Meal vouchers

Sick leave compensation

Private healthcare

Pension plan

Mobile tariffs

Annual transit reimbursement

Multisport card

Parental leave

Job summary

Wrike is seeking an energetic, customer‑focused Account Development Manager to help global teams succeed with our product. You’ll establish relationships, onboard customers, and identify opportunities to expand Wrike.

You’ll work with knowledge workers to deliver Wrike value and share best practices by phone and email. As part of the Wrike Account Development Team you’ll collaborate with Professionals, Sales Engineers, Renewal, and Marketing to deliver outstanding service, manage the full sales

Qualifications

• Fluency in English required.
• 1+ years in a customer-facing role (Sales, Customer Success, Customer Support, etc).
• Strong verbal and written communication skills.
• Keen business sense to understand customer objectives and pain points.

Responsibilities

• Actively prospecting into existing accounts via outbound calls.
• Managing assigned accounts, inbound requests, trials, and leads.
• Managing the full sales cycle, including contract generation and deliverables for closing.
• Learn and apply SaaS sales process and methodologies from leadership.
• Collaborate with territory team to strategize big deals.
• Use Salesforce.com for lead processing and opportunity management.
• Prioritize opportunities and allocate resources effectively.
• Proactively engage customers to maximize product value and share best practices.

Skills

Fluency in English

Customer-facing experience

Verbal and written communication

Business sense

Tools

Salesforce

Job description

Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work.

Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You'll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we'd love to hear from you.

Our vision: A world where everyone is free to focus on their most purposeful work, together.

About the Role:

Wrike is looking for an energetic, passionate, tech-savvy, and customer-oriented Account Development Manager to help teams across the world be more successful with our product. You will establish relationships and engage with clients to find new opportunities to expand the Wrike product. You’ll be working with our customer base of knowledge workers to get them onboarded, help them be more productive with Wrike, and answer their questions. It’ll be your job to understand your customers' goals, offer tailored advice on best practices, and deliver Wrike value. You will be proactively reaching out to the customers and sharing the expertise on how to use the product in the most efficient way.Our days at Wrike are fun and intense. We have a dynamic and diverse international customer base who want to be more productive and need your help taking the steps to make it happen.

Your Team:

You will be part of the incredible Wrike Account Development Team and will work alongside other talented and passionate ADMs in an environment that prizes a growth mindset, mutual support, and creative problem-solving. You will be collaborating with Professional Services consultants, Sales Engineers, Renewal Team and the Marketing team in order to provide the best service to our customers, understand their needs, and provide/sell the best solution possible.

Your Impact:

• Actively prospecting into existing accounts via Outbound calls.
• Managing assigned accounts, inbound requests, trials, leads
• Managing the full sales-cycle, including contract generation and other deliverables for closing
• Learning proven SaaS sales process and methodology from decorated Sales Leaders
• Working with your territory team and leaders to strategise big deals
• Leveraging Salesforce.com to execute your lead processing and opportunity management
• Prioritising opportunities and applying appropriate resources
• Proactively reaching out to customers to help them use Wrike in the most efficient way and share best practices via email and phone calls (team members spend about 80% of their work time on calls with customers)
• Maximizing customer lifetime by helping them unlock the most product value

Your Qualifications:

• Fluency in English
• 1+ years of work experience in a customer facing role (Sales, Customer success, Customer Support, etc)
• Strong verbal and written communication skills: able to present complex ideas in an accessible and engaging way
• A keen business sense to discover and understand customer business objectives and pain points

Standout Qualities:

• Having a problem solver mentality, being a critical thinker and generally curious
• A passion for learning and improving every day, motivated to excel
• Openness to receiving feedback, being coachable

Benefits & Perks:

• 25 days of holidays
• Cafeteria bonuses (Benefit plus)
• Meal vouchers (220 CZK/working day)
• Sick leave compensation
• Private healthcare membership (Canadian Medical)
• Pension plan
• Mobile tariffs
• „Lítačka” transportation annual coupon reimbursement
• Multisport card
• Parental leave

What’s next?

• Interview with a Recruiter
• Interview with Hiring Manager
• Interview with a Peer ADM Manager
• Presentation
  

Who Is Wrike and Our Culture

We’re a team of innovators and creators who solve the complex work problems of today and tomorrow.

Hybrid work mode

Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations.

While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection.

Our persona

Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched.

Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too!

Approachable: We're friendly, easy to get along with, considerate, and helpful.

Our culture and Values

Customer-Focused

We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.

Collaborative

We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.

Creative

We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.

Committed

We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.

Check out our LinkedIn Life Page, Company culture page, Instagram, Wrike Engineering Team,Medium, Meetup.com, Youtube for a feel for what life is like at Wrike.

Check us out on Glassdoor.