Account Development Manager

Mercury; United States; Remote; USD 107,000 - 135,000; Full time

Job summary

A progressive fintech company is seeking an Account Development team member to engage with customers and drive product adoption. You'll work to expand accounts and gather vital feedback while collaborating closely with Product and Marketing to refine strategies. The ideal candidate will thrive in a fast-paced environment and be passionate about the fintech sector.

Benefits

Equity (stock options)

Comprehensive benefits package

Qualifications

• 2–4 years in a quota-carrying Growth Sales, Account Management, or Customer Expansion role.
• Proven track record of exceeding upsell targets.
• Experience with data-driven prioritization in a fast-paced environment.

Responsibilities

• Identify high-propensity accounts using product-usage data.
• Exceed monthly expansion goals through pipeline management.
• Design outreach campaigns based on customer insights.

Skills

Communication

Data-Driven Decision Making

Customer Engagement

Process Improvement

Job description

At Mercury, we’re re-imagining banking* for ambitious businesses of every size. More than 200,000 companies already rely on our platform—and many are just beginning to scratch the surface of what Mercury can do.

As an early member of our Account Development team, you’ll turn today’s satisfied customers into tomorrow’s power users—expanding product adoption, preventing churn, and driving meaningful revenue growth across our expanding customer base.

You’ll work with a wide range of Mercury customers, providing a human touch at the right moment in their customer journey. Your success will be measured through growth metrics, primarily focused on product adoption, and account expansion, while also ensuring we’re capturing critical product feedback at scale to inform product roadmap

* Mercury is a financial technology company, not a bank. Banking services provided through Choice Financial Group, Column N.A., and Evolve Bank & Trust; Members FDIC.

What you’ll do:

• Identify high-propensity accounts by leveraging product-usage data, lifecycle triggers, and predictive scoring models—engaging where additional solutions (Credit, Treasury, FX, Subscription Bundle, etc.) will create the most value.
• Consistently exceed monthly expansion goals by building and maintaining a robust pipeline.
• Design smart outreach—combining data insights, account research, and discovery to craft scalable one-to-many campaigns and targeted, high-touch engagements for top-value opportunities.
• Partner with Product and Marketing to test, learn, and refine our evolving go-to-market playbook.
• Master—and help evolve—our internal tools and processes to manage a high-velocity pipeline with maximum efficiency.
• Champion the Voice of the Customer, channeling feedback to Product and cross-functional teams to influence roadmap and strategy.

Who you are:

• 2–4 years in a quota-carrying Growth Sales, Account Management, or Customer Expansion role (FinTech a plus).
• Compelling communicator—able to translate complex concepts into crisp value propositions for founders, finance teams, and operators.
• Proven track record of exceeding upsell targets through data-driven prioritization in a high-velocity environment.
• Builder’s mindset—energized by creating and iterating on processes within a fast-growing team.
• Bias to action & autonomy—swiftly converts new product launches and insights into cross-functional plays that reach customers and drive growth.
• Thrives in ambiguity—quick to iterate and innovate on processes, playbooks, and tooling.
• Passion for FinTech or banking—you’re excited about shaping the future of modern financial services.

The total rewards package at Mercury includes base salary, equity (stock options), and benefits.

Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.

Our target new hire base salary ranges for this role are the following:

• US employees in New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $119,400 - $134,300
• US employees outside of New York City, Los Angeles, Seattle, or the San Francisco Bay Area: $107,500 - $120,900
• Canadian employees (any location): CAD $112,800 - $126,900

Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began usingCovey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Coveyhere.

#LI-EMS1