Account Coordinator: Sales Support & Billing Specialist

US LBM; Charlotte (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

SouthEnd Exteriors in Charlotte, NC is seeking an Account Coordinator to support Account Managers with sales presentations, order processing, and timely product support. This role primarily operates in an office setting, handling accounts payable/receivable and maintaining records.

You will enter orders, prepare estimates, coordinate purchases, verify pricing, and communicate delivery dates with customers and the logistics team.

Qualifications

• High School Diploma or GED required.
• 2 years accounts receivable experience required.
• Strong interpersonal and written/oral communication skills.
• Knowledge of building supplies and construction industry is a plus.
• Ability to maintain stock levels and assist with quotes and orders.

Responsibilities

• Provide support to Account Managers. Assist with sales presentations and make joint sales calls with sales representatives.
• Respond to customer inquiries regarding product selection, placement of orders, prices and quotations, complaints, and scheduling of deliveries.
• Obtain orders from customers and sales representatives; enter work order, credit return, return authorization, pick ticket, and service request; file paperwork accordingly.
• Prepare estimates; price material for quotes and orders; write order tickets.
• Coordinate purchase and delivery of special products. Obtain information on pricing specifications, uses and availability.
• Communicate customer needs to scheduler and identify rush orders for expediting; communicate delivery dates to customer and logistics team.
• Check on back orders and resolve any outstanding issues; solve billing problems and compile data for closing. Maintain stock levels on the sales floor and in the stockroom.
• Records and invoices credit and cash received and prepares bank deposit.
• Assists sales personnel with quotes, order entry and inter-store transfers.
• Provides clerical support by filing, sorting and opening mail.

Skills

Interpersonal skills

Oral and written communication

Inventory & stock control

Accounts knowledge

Strategic mindset

Plans & aligns

Business insight

Collaborates

Education

High School Diploma or GED

Tools

Calculator

CRT

Cash register

Computerized accounts receivable system

Job description

SouthEnd Exteriors in Charlotte, NC is seeking an Account Coordinator to support Account Managers with sales presentations, order processing, and timely product support. This role primarily operates in an office setting, handling accounts payable/receivable and maintaining records.

You will enter orders, prepare estimates, coordinate purchases, verify pricing, and communicate delivery dates with customers and the logistics team.