Account Coordinator (Print Sales, Customer Service, Graphic Design)

First in Print

Jacksonville (FL)

Hybrid

USD 40,000 - 44,500

Full time

14 days+

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Benefits offered by this job

Monthly sales commissions

Annual profit-sharing bonus

Health Insurance Benefits

Retirement Savings Benefits

Paid holidays

Earned PTO

Weekly coffee breaks

Office therapy dog

Hybrid schedule

Job summary

A specialized print company in Jacksonville is seeking an Account Coordinator to enhance customer experience through effective communication and task management. The ideal candidate will have 1-3 years of relevant experience and proficiency with Adobe CC tools. Responsibilities include responding to customer inquiries, coordinating with graphic designers, and maintaining organized client briefs. This entry-level position offers a salary range of $40,000-$44,500 per year, along with health insurance and a hybrid work schedule.

Qualifications

Comfortable working directly with clients via email and phone.
Ability to perform under pressure.
Skills in managing multiple jobs at once.

Responsibilities

Respond to customer inbound calls and emails.
Help clients find the best print solutions.
Maintain a working knowledge of company products.

Skills

Strong communication skills

Task management skills

Experience with Adobe CC

Customer Service Experience

Graphic design skills

Education

1-3 years experience in a print shop, design studio, or marketing agency

Tools

Adobe InDesign

Adobe Illustrator

Adobe Photoshop

Job description

Account Coordinator (Print Sales, Customer Service, Graphic Design)

Specialty print experts with a knack for producing retail, food, and beverage marketing materials! We're looking for that special someone to join our team who is artsy at heart, technical upstairs, and enjoys working directly with clients from near and far.

We place a major emphasis on constantly improving our offerings, our systems, our website, and ourselves. FirstinPrint.com is truly one-of-a-kind, featuring the world’s largest selection of point-of-sale marketing products and making them available for easy online purchase.

We're delighted to serve a wide range of clients—from small craft breweries, to well-established food brands, to purveyors of the world’s most popular wine and spirits, and the agencies that design for them. Demand for our products is growing as the word continues to spread about our impeccable quality and exceptional service—we’re expanding our team in order to keep up!

Who we hope you are:

You're an enthusiastic worker who doesn't shy away from a challenge but rather thrives in a challenging role that affords you many opportunities for personal and professional growth.
You take pride in your work and appreciate the thrill of complete project ownership.
You have a positive attitude and view success as a collaborative, collective effort amongst your team.
You're a great listener and note-taker, and thrive in a work environment with quickly shifting priorities and deadlines.
As a motivated self-starter, you require little supervision but take direction well and appreciate constructive feedback.
You're incredibly organized with excellent attention to detail and diligence for learning from your mistakes.
You understand and appreciate the difference between commercial and fine art.
You enjoy working with clients and experience true satisfaction in helping them achieve their goals.
Are you beaming with recognition after reading that description? Press on!

What you'll do:

Respond to customer inbound calls and emails with a focus on identifying, diagnosing and meeting customer needs
Help clients to find the best print solutions for their marketing projects
Maintain a working knowledge of company products, special sales programs and marketing efforts
Perform pre-press checks on customer-supplied artwork
Coordinate with graphic designers and/or perform graphic design as needed
Work directly with vendors to facilitate production of jobs
Stay incredibly organized, maintaining detailed client briefs and an orderly file system
Actively improve your workflow to achieve more in less time with a smaller margin for error
Build and nurture relationships with clients
Coordinate with Designers or design occasional print materials for new and loyal clients
Never stop learning, improving, experimenting, or growing as a creative professional

What you'll need:

Comfortable working directly with clients via email and phone
Strong task management skills with the ability to effectively manage multiple jobs at once
1-3 years of experience in a print shop, design studio, or marketing agency setting
Skills in Adobe CC—specifically InDesign, Illustrator, and Photoshop
Strong communication skills, written and verbal
Comfortable using Mac operating system
Ability to perform under pressure
Other helpful attributes:
Customer Service Experience
Graphic design skills
Understanding of digital and offset printing processes
Experience designing and preparing files for production
Experience designing die-cut materials and specialty finishes

Benefits & Compensation:

Pay $40,000-$44,500/year
Monthly sales commissions
Annual profit-sharing bonus* (variable pay averages included in pay range shown above)
Health Insurance Benefits*
Retirement Savings Benefits (SIMPLE IRA)*
Paid holidays
Earned PTO
A strong company culture centered around self improvement, success, and fun!
Weekly coffee breaks, monthly team lunches, game nights, & regular 121 meetings for coaching and support
Office therapy dog 🐶
Hybrid schedule (may work from home up to 2 days per week) *

* Hybrid schedule, Profit sharing bonus, and other indicated benefits begin once fully trained—typically after 90 days of full-time employment.

If you’re the positive, driven, paper-loving, client-nurturing type we’re looking for, send your resume and digital portfolio our way. Please include a brief introduction to let us know why you're the one!

What's it like working at First in Print?

“I’m thankful to work here at FIP. We’ve got a strong culture that encourages teamwork and trust. Moreover, employees are encouraged to engage in activities that promote good mental health & work-life balance. Everyone on the team is kind, compassionate, and wonderful to work with.”

“First In Print is a beautiful mix of a small, agile team with significant accomplishments at a high level of quality. Established team members are trusted and supported without micromanagement. FIP genuinely promotes actual work/life balance, contrasting with employers who only claim to offer it, making it a rewarding place to work.”

“I am thrilled to be working in a great environment with a supportive and resourceful team. The collaborative atmosphere and unwavering encouragement have truly made this workplace a standout experience for professional growth.”

—Ya-Mei Uy, Account Coordinator / Graphic Designer

“At First in Print, I thrive as lead designer in a fast-paced yet nurturing environment. The team’s support fosters both personal and professional growth, making it more than a workplace – it’s a dynamic community that values and invests in each team member’s success.”

— Whitney Wellmaker, Client Experience Specialist, formerly Account Coordinator / Lead Graphic Designer

Seniority level