Account Coordinator – Member Services

Catholic Mutual Group; Omaha (NE); On-site; USD 45,000 - 58,000; Full time

Benefits offered by this job

Paid holidays

Vacation and sick leave

403(b) company match

Life and AD&D insurance

Long-term disability coverage

Continuing education

Medical, dental, and vision insurance

36-hour work week with Friday off

Job summary

Catholic Mutual Group is seeking a detail-oriented Account Coordinator – Member Services based in Omaha, NE. The role provides administrative and customer service support to Account Managers and CMG members, handling service requests, policy changes, and documentation across multiple systems.

The position emphasizes accurate record-keeping, timely inquiries response, and collaboration with teammates to ensure high-quality service and a positive member experience.

Qualifications

• High school diploma required; associate or bachelor’s degree preferred.
• Minimum of two years of customer service or office clerical experience required.
• Prior experience in an insurance agency or related environment preferred.
• Strong verbal and written communication skills with a focus on customer service.
• Detail-oriented with strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite and general computer technology.
• Ability to work independently as well as collaboratively within a team environment.

Responsibilities

• Provide administrative and customer service support to Account Managers and members.
• Assist in the preparation of presentations, proposals, and other client materials.
• Issue certificates of insurance and process policy-related changes, including property and vehicle updates.
• Maintain accurate and organized electronic files and documentation.
• Respond to member inquiries and provide timely, professional customer service.
• Support special projects and initiatives as assigned.
• Perform routine office and administrative tasks to support departmental operations.
• Collaborate with team members to ensure efficient service delivery and a positive member experience.

Skills

Customer service

Detail orientation

Communication

Office software

Team player

Education

High school diploma

Associate or Bachelor’s preferred

Tools

Microsoft Office

Job description

Catholic Mutual Group (CMG), established in 1889, is the leading provider of property, liability, and employee benefit coverage and related services for the Catholic Church throughout the United States and Canada. We are seeking a detail-oriented and service-focused professional to join our team as an Account Coordinator – Member Services.

Position Overview

The Account Coordinator provides administrative and customer service support to Account Managers while delivering high-quality service to CMG members. This role involves handling day-to-day service requests, supporting account management activities, and ensuring accurate documentation and communication across multiple systems and stakeholders. This position is based in Omaha, NE.

Key Responsibilities

• Provide administrative and customer service support to Account Managers and members.
• Assist in the preparation of presentations, proposals, and other client materials.
• Issue certificates of insurance and process policy-related changes, including property and vehicle updates.
• Maintain accurate and organized electronic files and documentation.
• Respond to member inquiries and provide timely, professional customer service.
• Support special projects and initiatives as assigned.
• Perform routine office and administrative tasks to support departmental operations.
• Collaborate with team members to ensure efficient service delivery and a positive member experience.

Qualifications

• High school diploma required; associate or bachelor’s degree preferred.
• Minimum of two years of customer service or office clerical experience required.
• Prior experience in an insurance agency or related environment preferred.
• Strong verbal and written communication skills with a focus on customer service.
• Detail-oriented with strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite and general computer technology.
• Ability to work independently as well as collaboratively within a team environment.
• Paid holidays, vacation, and sick leave
• 403(b) retirement plan with company match
• Paid life and AD&D insurance and long-term disability coverage
• Paid job-related continuing education
• Comprehensive medical, dental, and vision insurance
• 36-hour work week with Friday afternoons off
• Flexible scheduling available after 90 days
• Relaxed business casual dress code

Catholic Mutual Group is an equal opportunity employer.