Claims Supervisor

Catholic Mutual Group; Omaha (NE); Hybrid; USD 70,000 - 105,000; Full time

Benefits offered by this job

36-hour work week

Friday afternoons off

Hybrid work schedule

Flexible hours

Dress code: casual

Medical, dental, and vision insurance

Life and AD&D insurance

Long-term disability coverage

403(b) retirement plan with company 
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Paid holidays

Paid vacation

Paid sick leave

Continuing education reimbursement

Job summary

Catholic Mutual Group is seeking an experienced Claims Supervisor in Omaha, NE to lead the property, liability, and employee benefits claims function. You will supervise staff, guide complex investigations, review coverages, settlements, and denials, and ensure compliance with procedures and industry standards.

The role emphasizes leadership, mentorship, and collaboration with underwriting and risk management, with a hybrid schedule and comprehensive benefits.

Qualifications

• Bachelor's degree required; coursework in insurance or risk management preferred.
• Minimum of 5 years of progressively responsible claims handling experience.
• Prior experience supervising, training, and developing staff.
• Strong knowledge of property, liability, automobile, and workers’ compensation claims.

Responsibilities

• Supervise and oversee the handling of property and casualty claims to ensure timely, accurate resolution.
• Review policy coverages, authorize settlements or claim denials, and provide guidance to team.
• Monitor activities to ensure compliance with procedures, laws, and standards.
• Mentor claims staff through file reviews, coaching, and performance feedback.
• Coordinate with independent adjusters and reinsurers on investigations and settlements.
• Participate in training, evaluations, and development initiatives.

Skills

Leadership

Communication

Claims knowledge

Analytical

Organizational

Education

Bachelor's degree

Job description

Catholic Mutual Group (CMG) is the leading provider of property, liability, and employee benefit coverage and related services for the Catholic Church throughout the United States and Canada. We are currently seeking an experienced and motivated professional to join our team as a Claims Supervisor in our Omaha, NE office.

Position Overview

The Claims Supervisor provides leadership, oversight, and technical expertise for the claims function, ensuring that claims made by and against Catholic Mutual clients are handled efficiently, accurately, and in accordance with coverage provisions, company standards, and industry best practices. This role supervises claims staff, supports complex claims investigations and resolution efforts, and promotes exceptional service to members while contributing to the overall success of the Claims Department.

Key Responsibilities

• Supervise and oversee the handling of property and casualty claims to ensure timely, accurate, and fair claim resolution
• Review policy coverages, authorize settlements or claim denials, and provide technical guidance to Claims team members
• Monitor claim handling activities to ensure compliance with company procedures, legal requirements, and industry standards
• Supervise and mentor claims staff through file reviews, coaching, training, and performance feedback
• Assign and oversee work performed by independent adjusters, including investigation and settlement activities
• Conduct quality audits of claims files and provide recommendations for improvement and development
• Assist in establishing departmental performance standards and evaluating results against expectations
• Participate in employee evaluations and professional development initiatives for claims staff
• Review and improve Claims Department procedures, guidelines, and best practices to enhance efficiency and service quality
• Handle select claims directly through telephone and written correspondence when appropriate
• Travel to significant loss locations as needed to support clients, adjusters, and claim resolution efforts
• Coordinate communications with reinsurers, including loss reporting and reimbursement requests
• Review legal and regulatory developments affecting claims operations and communicate relevant updates to staff
• Collaborate with underwriting, risk management, and other departments to ensure consistent member service
• Participate in seminars, training sessions, and client meetings to explain claims philosophy, procedures, and coverages
• Respond to emergency claims situations and after-hours calls when necessary

Qualifications

• Bachelor’s degree required; coursework or professional training in insurance, claims administration, risk management, or a related field preferred
• Minimum of 5 years of progressively responsible claims handling experience
• Prior experience supervising, training, and developing professional staff
• Strong knowledge of property, liability, automobile, and workers’ compensation claims handling practices
• Working knowledge of insurance coverages, claims investigation techniques, settlement practices, and applicable regulations
• Excellent verbal and written communication skills
• Strong leadership, coaching, and relationship-building abilities
• Demonstrated ability to develop and enforce operational standards and procedures
• Strong analytical, organizational, and decision-making skills
• Ability to manage multiple priorities while maintaining attention to detail and sound judgment
• Paid holidays, vacation, and sick leave
• 403(b) retirement plan with company match
• Paid life and AD&D insurance and long-term disability coverage
• Paid job-related continuing education
• Comprehensive medical, dental, and vision insurance
• 36-hour work week with Friday afternoons off
• Hybrid work schedule and flexible hours available after initial training
• Relaxed business casual dress code

Catholic Mutual Group is an equal opportunity employer.