Insurance Account Director

MCI; Farmers Branch (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Retirement Savings

Paid Training

Career Growth Opportunities

Job summary

MCI is hiring an experienced Senior Account Manager in Farmers Branch, TX. This senior-level position focuses on managing client relationships, strategic planning, and overseeing insurance programs for our P&C clients.

The ideal candidate will have over 10 years of insurance experience, excellent communication skills, and proficiency in Microsoft Office Suite. MCI offers a competitive compensation package and various benefits such as paid time off, health benefits, and opportunities for career growth.

Qualifications

• 10+ years of experience building and managing Property and Casualty and Life insurance programs.
• Ability to work professionally in a fast-paced environment.
• Experience managing complex business processes.

Responsibilities

• Manage day-to-day client relationships including strategic planning.
• Develop understanding of client products and services.
• Manage growth, oversee sales operation, and improve P&C programs.

Skills

Insurance experience

Proficient in Microsoft Office Suite

Effective communication skills

Problem-solving

Analytical ability

Education

Professional designation (CPCU/CIC/AAI/CISR)

Job description

Location

Dallas, TX

Position Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

This is a senior-level position requiring experience in P&C account management. Experience in BPO insurance contracts, contact center operations, client services, or account management is preferred. In addition, responsibilities of this role include managing client communications, nurturing key relationships, and keeping track of all necessary documentation, paying close attention to any policy changes, important deadlines, and legal regulations.

Position Responsibilities

Account Managers are responsible for managing the day-to-day client relationship including strategic planning, change management, process creation and adherence, and service delivery. In this role, you will act as the primary point of contact for our P&C clients and the MCI operations and shared services team.

Key Responsibilities:

• Develop a detailed understanding of client products and services
• Manage growth and oversee the sales operation
• Improve and strengthen existing P&C programs
• Provide input, innovation, and support to the Management Team
• Project management of new launches and initiatives, including process design and implementation
• Ensure program efficiency and financial performance

Candidate Qualifications

Qualified candidates will be willing to learn new products, processes, and technology. In addition, candidates should be positive, driven, and confident individuals that will professionally represent the company and its customers.

Other Enterprise Account Manager Qualifications Include:

• Requires 10+ years of insurance experience building and managing Property and Casualty and Life insurance programs
• Ability to work professionally in a fast-paced environment
• Proficient in Microsoft Office Suite products
• Experience managing complex business process
• Effective communication skills
• Problem-solving and analytical ability
• Professional designation (CPCU/CIC/AAI/CISR) preferred

Conditions of Employment

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Compensation Details

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Supplemental Insurance: Accident and critical illness insurance
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Reasonable Accommodation

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

Diversity and Equality

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.