Account Coordinator (B2B)

SkySource Solutions; Tempe (AZ); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

3 weeks PTO

401(k) 5.5% match

Full benefits

Job summary

SkySource Solutions is seeking an Account Manager (Customer Account Partner) to manage a portfolio of B2B clients and deliver exceptional service as the voice of the customer.

You will align customer satisfaction with company performance goals, drive long-term relationships, and ensure timely order activity while collaborating with cross-functional teams.

Qualifications

• High School Diploma required; Bachelor’s Degree preferred
• 3+ years of customer service experience managing a dedicated account portfolio
• 3+ years of B2B account management or service experience
• Strong communication, problem-solving, and organizational skills
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Experience with SAP and/or Salesforce is a plus
• Background in distribution, supply chain, or related industries preferred

Responsibilities

• Serve as the primary point of contact for a dedicated portfolio of B2B customer accounts
• Build and maintain strong, long-lasting client relationships
• Act as a customer advocate, ensuring needs are communicated and met internally
• Oversee order activity and fulfillment, ensuring accuracy and timeliness
• Proactively resolve issues and identify opportunities to enhance the customer experience
• Make informed decisions in alignment with financial targets and service standards
• Collaborate with cross-functional teams to drive customer success
• Maintain accurate documentation and updates within CRM systems
• Ensure compliance with company standards related to safety, ethics, and operations

Skills

Customer service

B2B account management

Communication

Problem-solving

Organizational skills

Education

High School Diploma or equivalent

Bachelor’s Degree preferred

Tools

Microsoft Office

SAP

Salesforce

Job description

Account Manager (B2B) – Customer Account Partner

Location: Phoenix, AZ
Schedule: Monday–Friday
Type: Contract-to-Hire

About SkySource Solutions

SkySource Solutions is a leading workforce and business solutions provider committed to delivering exceptional value and service to our clients. Our culture is built on accountability, growth, and a genuine passion for creating long-term partnerships.

Compensation & Benefits

• Starting Pay: $23/hour
• Paid Time Off: 3 weeks PTO
• 401(k): 5.5% company match
• Benefits: Full comprehensive medical, dental, vision, and more
• Growth: Clear path for advancement within a stable, growing organization

Position Overview

SkySource Solutions is seeking a driven and customer-focused Account Manager (Customer Account Partner) to support and grow a portfolio of B2B clients. This is a highly visible, fast-paced role where you will serve as the voice of the customer, ensuring exceptional service delivery while strengthening long-term relationships.

You will play a critical role in aligning customer satisfaction with company performance goals, making decisions that positively impact both the client experience and business outcomes.

Key Responsibilities

• Serve as the primary point of contact for a dedicated portfolio of B2B customer accounts
• Build and maintain strong, long-lasting client relationships
• Act as a customer advocate, ensuring needs are communicated and met internally
• Oversee order activity and fulfillment, ensuring accuracy and timeliness
• Proactively resolve issues and identify opportunities to enhance the customer experience
• Make informed decisions in alignment with financial targets and service standards
• Collaborate with cross-functional teams to drive customer success
• Maintain accurate documentation and updates within CRM systems
• Ensure compliance with company standards related to safety, ethics, and operations

Qualifications

• High School Diploma required; Bachelor’s Degree preferred
• Minimum 3+ years of customer service experience managing a dedicated account portfolio
• 3+ years of B2B account management or service experience with proven success building relationships
• Strong communication, problem-solving, and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Experience with SAP and/or Salesforce is a plus
• Background in distribution, supply chain, or related industries preferred

What Success Looks Like

• High customer satisfaction and retention across assigned accounts
• Strong, trust-based relationships that support long-term growth
• Accurate and efficient coordination of customer orders and requests
• Consistent performance aligned with company goals and expectations

Company Description

SkySource Solutions believes in attaining success. We know success is important to our clients, applicants, candidates, and our internal staff and want to be an integral part of that process. The SkySource Difference: We are not just another staffing firm! We truly care about our candidates long-term success and how we get there together. So the BIG Question is... How do we get there? Our team of Recruiters come with 5 plus years of industry experience and are not looking to just find you a job. We truly care about your short-term and long-term career goals and understand what's important in making that next career move. We want to understand what you are looking for from a cultural, compensation and benefits perspective.