Account Mangement Team Lead

Deep Cognition; United States; Remote; USD 80,000 - 110,000; Full time

Benefits offered by this job

Flexible remote work

Opportunities for professional growth

Health and wellness benefits

Job summary

A fast-growing AI company is seeking an Account Management Team Lead to oversee a team and enhance customer relations. This role involves mentoring Account Managers while managing strategic accounts. Candidates should possess strong leadership, communication, and organizational skills, with prior experience in account management preferred. Join a company that values innovation and teamwork while offering remote work flexibility.

Qualifications

• 2–5 years of experience in Account Management or related roles (SaaS preferred).
• Prior experience managing or mentoring a team.
• Proven ability to manage enterprise customer relationships.

Responsibilities

• Lead and mentor Account Managers and Associates.
• Maintain direct ownership of strategic customers.
• Oversee account planning and ensure proactive customer touchpoints.

Skills

Experience in Account Management

Team Management

Strong Communication Skills

Customer Relationship Management

Organizational Skills

Tools

CRM Tools

CargoWise

EDI/API Integrations

Job description

Reports to: Senior Vice President of Sales

Deep Cognition is a fast‑growing AI company transforming how organizations manage document‑based workflows. Our flagship product, PaperEntry AI, automates data entry from invoices and trade documents—helping global logistics, compliance, and government customers scale faster, cut costs, and boost accuracy.

We’re hiring an Account Management Team Lead to guide a team of Account Managers and Associates, ensuring exceptional customer support while driving adoption, renewals, and growth. You’ll balance leadership with hands‑on account ownership, shaping how we deliver value as we scale.

If you’re driven, resilient, and eager to grow with a fast‑paced AI company, we’d love to hear from you.

Key Responsibilities

Leadership & Team Development

• Lead, mentor, and coach a pod of Account Managers and Associate Account Managers.
• Provide ongoing feedback, performance reviews, and structured growth opportunities.
• Ensure team alignment with Deep Cognition’s standards for responsiveness, professionalism, and customer‑first delivery.
• Create a culture of accountability, collaboration, and continuous improvement.

Customer Relationship Management

• Act as senior escalation point for key accounts within the pod.
• Maintain direct ownership of select strategic customers, ensuring adoption, retention, and satisfaction.
• Support customer QBRs, executive check‑ins, and renewal/expansion conversations.
• Build strong, trusted relationships with senior customer stakeholders.

Operational Excellence

• Oversee account planning, ensuring consistent and proactive customer touchpoints.
• Track account health and usage metrics, ensuring early risk identification and intervention.
• Ensure all customer interactions and follow‑ups are captured accurately in CRM and project tools.
• Coordinate cross‑functionally with Product, Engineering, and Support to deliver on customer needs.

Commercial & Strategic Impact

• Partner with Sales Leadership on renewals, upsells, and expansion opportunities.
• Provide input to account strategy and revenue forecasting.
• Identify patterns in customer needs and advocate for product roadmap alignment.

Process & Quality

• Standardize account management processes within the pod.
• Drive operational improvements to reduce escalations and improve efficiency.
• Conduct QA on customer deliverables and ensure alignment with expectations.

Qualifications

Must‑Have

• 2–5 years of experience in Account Management, Customer Success, or related roles (SaaS preferred).
• Prior experience managing or mentoring a team.
• Strong executive presence and communication skills (written and verbal).
• Proven ability to manage enterprise customer relationships.
• Organized, dependable, and proactive in driving customer and team outcomes.
• Ability to work across global teams in a dynamic, fast‑moving environment.

Nice‑to‑Have

• Experience in logistics, freight forwarding, or compliance sectors.
• Familiarity with CargoWise, EDI/API integrations, or AI/automation platforms.
• Previous experience leading distributed or global account teams.

Why Join Deep Cognition?

• Lead and grow a high‑performing account management pod.
• Build long‑term relationships with enterprise customers around the world.
• Contribute to an innovative AI company solving high‑impact operational challenges.
• Collaborate with a cross‑functional team that values speed, precision, and care.
• Enjoy the flexibility of remote work while advancing your leadership career in a global company.

How We Work

Do it Together

• We believe TEAM = Together Everyone Accomplishes More, taking collective responsibility for success.
• We do great work and deliver the highest quality and value.

Everything in Balance

• We embrace the 5F Balance to enjoy the journey while achieving results.

Proactive Mindset (CAN DO)

• Creativity, Automation, Initiative, Drive, and Ownership drive continuous improvement.
• No fatalistic mindsets.

Customer First (CARE)

• Customer Attention, Responsiveness, and Empathy guide every decision.
• Our success begins and ends with our customers.

Out in the Open

• Integrity, authenticity, transparency, and honesty define our communication.
• Humility: We stay grounded, open to learning, and give back.

Give Back

• We create AI solutions that contribute to human flourishing and positively impact our communities, honoring the concept of Imago Dei.

These principles guide our interactions with colleagues, clients, and the broader community, fostering a positive and high‑performing work environment.

Referrals increase your chances of interviewing at Deep Cognition by 2x.