Account Coordinator

Aquent (United States); San Francisco (CA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work setup

Cross‑functional collaboration

Job summary

Client in the prestige beauty and retail sector seeks a Digital Account Coordinator for North America to manage digital launches, PDPs, and on-site experiences across major NA e‑commerce platforms and partner channels.

You will collaborate with global teams in Europe and regional merchandising to ensure on-time delivery, accurate SKUs, and optimized PDPs while supporting CMS features and on-site search enhancements.

Qualifications

• 1–2 years in e-commerce, digital merchandising, retail operations, or related field.
• Strong QA mindset with attention to detail and accuracy.
• Excellent written and verbal communication; cross-functional collaboration.
• Comfort coordinating with international partners across time zones.
• Proficient with Microsoft Excel (VLOOKUPs, PivotTables), PowerPoint, Word and CMS tools.

Responsibilities

• Support digital rollouts across North American e‑commerce platforms and partner channels.
• Maintain SKU-level data, launch windows, inventory and product details across tools.
• Coordinate launch calendars and assets with global teams in Europe and regional partners.
• Oversee PDP setups and ensure assets, copy, and attributes align with brand guidelines.
• Conduct site QA checks and resolve discrepancies in navigation, imagery and pricing.
• Optimize PDP copy, assets, navigation, and on-site search for discoverability.
• Assist with on-site ratings, reviews, CMS features, and personalized recommendations.
• Track launch performance and maintain master data/files for post-launch reviews.
• Escalate any executional bottlenecks to cross-functional partners.

Skills

Excel VLOOKUP

PowerPoint

CMS tools

QA accuracy

Project management

Communication

Tools

PivotTables

CMS platforms

Excel

Job description

Our team is currently partnering with one of the world’s leading prestige beauty and retail organizations to support their search for a Digital Account Coordinator – North America. Our client inspires millions of consumers to explore the universe of beauty through welcoming, innovative, and rapidly evolving omnichannel experiences. Known for setting the benchmark in beauty retail, they foster a collaborative, high-energy environment built on customer-first thinking, innovation, and global teamwork.

Position Overview

As the Digital Account Coordinator – North America, you will play a pivotal role in bringing our client’s premier private-label beauty brand to life across their digital business ecosystem. Reporting to the Digital Operations Manager, you will support day‑to‑day execution across multiple major North American e‑commerce platforms and strategic digital retail partner channels. In this role, your primary focus will be digital assortment accuracy, new product launches, online brand content, and an elevated dot‑com customer journey. You will partner closely with global brand teams in Paris, regional e‑commerce merchandising, account management, and marketing stakeholders to translate high‑level account priorities into seamless, on‑time digital execution.

Key Responsibilities

• End‑to‑End Digital Execution: Support digital rollouts across North American e‑commerce platforms and major retail partner channels, translating commercial priorities into accurate, punctual execution.
• Assortment & Catalog Integrity: Support seasonal digital assortment setups, ensuring SKU-level data, launch windows, inventory availability, and product details remain accurate across internal tools and customer‑facing channels.
• Global & Cross‑Functional Coordination: Collaborate closely with global brand teams in Europe and regional e‑commerce merchandising partners to coordinate launch calendars, creative assets, deliverables, and timelines.
• Product Detail Page (PDP) Management: Oversee new product page setups and continuous enhancements, ensuring all digital assets, copy, and attributes are complete, engaging, and strictly aligned with brand guidelines.
• Site Audits & Launch QA: Conduct routine digital site audits and quality assurance (QA) checks around major launches to identify and resolve discrepancies in navigation, imagery, copy, pricing, and live inventory.
• Digital Merchandising & SEO Optimization: Optimize PDP copy, visual assets, category navigation, and on‑site search/SEO to maximize discoverability and provide a unified brand experience.
• Customer Engagement Capabilities: Support the rollout and optimization of on‑site Ratings & Reviews, Content Management Systems (CMS), personalized recommendations, search filters, live chat features, and Q&A modules.
• Operational Tracking & Reporting: Maintain master data files, launch trackers, and digital process documentation to ensure operational efficiency; track digital performance indicators to inform post‑launch hindsights and future roadmaps.
• Communication & Issue Escalation: Keep cross‑functional partners informed of updates, dependencies, and risks, proactively escalating executional bottlenecks when needed.
• Ad‑Hoc Projects: Adapt quickly to evolving business needs by supporting strategic digital and brand initiatives as they emerge.

Candidate Profile

• Experience: 1–2 years of hands‑on experience in e‑commerce, digital merchandising, retail operations, brand coordination, or a related field (beauty/cosmetics or consumer goods background is a strong plus).
• Attention to Detail: Exceptional precision and follow‑through, with a natural inclination for QA and operational accuracy.
• Project Management: Demonstrated ability to manage timelines, balance competing priorities, and solve problems proactively.
• Communication & Collaboration: Excellent written and verbal communication skills; comfortable coordinating with diverse cross‑functional teams and international partners across different time zones.
• Technical Skills: Strong digital literacy and advanced working knowledge of Microsoft Excel (e.g., VLOOKUPs, PivotTables), PowerPoint, Word, and modern digital/e‑commerce CMS tools.
• Agility: A fast learner with the curiosity and agility to master new systems, workflows, and shifting priorities.
• Industry Enthusiasm: A genuine passion for retail, digital innovation, and delivering exceptional customer experiences.

Working Conditions

• Hybrid Schedule: Based out of our client’s San Francisco corporate office with hybrid flexibility (in‑office / remote days).
• Global Collaboration: Flexibility to attend occasional early‑morning calls/meetings to align with European partners.
• Physical Requirements: Ability to handle and transport product samples or materials up to 50 lbs as needed.