Account Coordinator

Arrowhead Intermediaries; Overland Park (KS); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401(k) with ESPP

Hybrid work environment

Job summary

Arrowhead Automotive is seeking an Account Coordinator to support Strategic Account Management and Sales Teams by handling service requests for top revenue customers. The role includes routine customer service tasks and administrative support for new and renewal business within our agency.

This position emphasizes accuracy, initiative, and collaboration with Account Managers, Producers, and Carrier Partners in a fast-paced environment. Hybrid work is available.

Qualifications

• High school diploma or equivalent; 3–5 years in customer service, or a related field.
• Associate’s degree and 2–3 years insurance agency experience preferred.
• Willingness to learn multiple computer applications.
• Takes initiative to work independently and in a team.
• Ability to prioritize and manage multiple tasks.
• Attention to detail and strong organizational skills.
• Comfort in a high-volume, production environment; property & casualty license preferred (required within 90 days).

Responsibilities

• Handle urgent and complex customer requests.
• Consult with Customers, Carrier Partners, Account Managers, and Producers.
• Process policy service items per SLAs (certificates of insurance, ID cards, endorsements, loss runs).
• Assist with new and renewal business processing and administration.
• Perform data entry as needed.
• Other duties as assigned.

Skills

Customer service

Data entry

Prioritization

Attention to detail

Team collaboration

Independent work

Education

High school diploma or equivalent

Associate’s degree (preferred)

Tools

CRM-like systems

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Arrowhead Automotive is looking for an Account Coordinator to join our team. In this position, you will support our Strategic Account Management and Sales Teams by handling service requests for our highest revenue customers. Additionally, you will perform routine customer service tasks and provide administrative support for new and renewal business sales for the agency.

Arrowhead Automotive is a division of Brown & Brown Insurance. We have been a market leader in providing insurance products and services to automotive industry businesses for over 30 years. Our specialized approach offers access to business insurance programs via our program administrator Arrowhead General Insurance Agency, Inc. in addition to our extensive portfolio of various insurance carriers.

Arrowhead Automotive offers a benefits and compensation package that meets today’s most important needs and includes:

• A challenging and stimulating career that provides growth and development.
• Group medical, dental, vision, life, and disability benefits.
• Paid time off and a 401(k) retirement plan as well as an Employee Stock Purchase Plan that allows our employees to purchase Brown & Brown stock at a discounted rate.
• A hybrid work environment is available with this position.

Job Duties

• Handles urgent and complex customer requests.
• Consults with Customers, Carrier Partners, Account Managers, and Producers.
• Processes policy service items in accordance with our service level agreements, including certificates of insurance, ID cards, endorsements, and loss runs.
• Assists with new and renewal business processing and administration as needed.
• Performs data entry as needed.
• Other duties as assigned.

Requirements

• High school diploma or equivalent and three to five years customer service experience and/or an equivalent combination of education and experience.
• Associate’s degree and two to three years insurance agency experience preferred.
• Willingness to learn multiple computer applications.
• Takes initiative to work independently and within a team environment.
• Ability to prioritize and manage multiple tasks.
• Demonstrates attention to detail and organizational skills.
• Must be comfortable working in a high volume, production environment.
• Property and Casualty Insurance License preferred (is required within 90 days of hire).

For more information about Arrowhead Automotive, please visit our website at www.arrowheadyz.com.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.