Account Coordinator

Global Facility Management & Construction, Inc.; Melville (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid holidays

Team building activities

Employee appreciation program

Health and dental coverage

Life insurance

401k

Compelling PTO program

Job summary

Global Facility Management & Construction, Inc. is seeking an Account Coordinator to manage customer requests and vendor relationships in an efficient manner. The ideal candidate has a strong background in customer service, with at least a year’s experience in a fast-paced office environment.

Key responsibilities include coordinating requests for facility services, oversight of vendor pricing, and ensuring client satisfaction. Benefits include health coverage, a 401k plan, and a PTO program.

Qualifications

• 1+ years experience in a dynamic and fast-paced office environment.
• Ability to work independently and as part of a team.
• Flexibility, initiative, and good judgement.

Responsibilities

• Coordinate customer requests for facility services with contractors.
• Provide oversight for vendor pricing and invoice issues.
• Handle minor client escalations and confirmations.

Skills

Customer service

Process management

Time management

Attention to detail

Proficient with Excel

Proficient with Outlook

Internet research tools

Bilingual

Education

High School diploma or College experience

Job description

ACCOUNT COORDINATOR - WHAT YOU’LL DO

As Account Coordinator, you’ll be in charge of coordinating customer requests for facility services with our contractors in an efficient and quick manner and making sure customer needs are being met.

With Customers

You’ll provide critical oversight in checking in on third parties; mall property managers and landlords as needed. You’ll be in charge of submitting proposals to the client once they’ve been reviewed and approved to submit. You’ll also schedule and confirm security for locations as needed, and you’ll handle minor client escalations and resolve them to the best of your ability before sending them up the chain. You’ll pursue follow-through with corporate offices and of course, you’ll confirm successful case completion with client locations.

With Vendors

You’ll be on qualifying and following up on vendor pricing, as well as finalizing pricing when a case is ready to be closed. You’ll help fix invoice issues, you’ll send approvals to vendors for pricing, and you’ll provide much needed oversight when the time onsite sometimes is longer than we expected, or we’d like. You’ll also dispatch RFPs to vendors.

WHO YOU ARE

About You

You are the ultimate in customer service and in process management. You have High School/College experience or related industry experience, and at least a year under your belt working in a dynamic and fast paced office environment. You work well on your own, yet love contributing to a team, and you’ve got great flexibility, initiative and amazing judgement.

Your Skills

You’re a master at time management, and processing priorities and deadlines, and you have awesome attention to detail. You’re proficient with Excel, and an expert with Outlook, as well as internet research tools, and if you’re bilingual, that’s a plus!

Benefits

We offer a rich and full suite of benefits and perks including paid holidays, team building activities, summer barbeques and celebrations, employee appreciation program, excellent health and dental coverage, life insurance, 401k, and a compelling PTO program.

At Global, we don’t just accept difference — we celebrate it, we support it and thrive on it for the benefit of our employees, our service, and our community. Global Facility Management is proud to be an equal opportunity workplace.