Account Coordinator

Lg Energy Solution Michigan, Inc.; Johns Creek (GA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401K matching

PTO 15 days per year

Holiday pay

Job summary

Serveone America is seeking an Account Coordinator in Johns Creek, GA to support the US branch with order handling, customer inquiries, and post-sale service. The role requires strong communication, CRM experience, and a customer-focused approach.

Responsibilities include processing orders, handling refunds/exchanges, coordinating delivery, and updating CRM records. This full-time position offers a robust benefits package and growth opportunities within a dynamic team.

Qualifications

• Strong communication skills with a problem-solving attitude.
• Organizational and time-management skills.
• Hands-on experience with CRM software and ERP systems.

Responsibilities

• Provide assistance to US branch by responding to clients related to orders and products.
• Handle claims regarding refunds or exchanges.
• Process orders via phone, email, or ERP system.
• Communicate with customers and vendors to ensure on-time payment.
• Coordinate delivery process to meet customer guarantees.
• Manage relationships with customers.
• Update internal databases with account information.
• Liaise with internal teams for pre/post-sales service.
• Prepare, file, and retrieve sales-related documents such as invoices and POs.
• Assist all sales-related work.

Skills

CRM software

Communication

Organization

Time management

Customer service

Education

Bachelor's Degree

Tools

Internal ERP system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Johns Creek, GA, US

30+ days ago Requisition ID: 4788

Salary Range: $50,000.00 To $70,000.00 Annually

Job Title

Account Coordinator

Work Location

Johns Creek, GA

Key Responsibilities

Provide assistance to SERVEONE US branch by responding to clients related to orders and products (Location: TN & GA)

Job Description

• Assisting customers of US branch with product-related questions by email and in person
• Handling claims regarding refunds or exchanges
• Processing orders are given over the phone, email, or internal ERP system
• Handling communication with customers and vendors to ensure on-time payment
• Assisting in coordinating the delivery process to meet guarantees to customers
• Managing relationships with customers
• Updating internal databases with account information
• Liaise with internal teams to ensure proper pre/post- sales service
• Prepare, file, and retreive sales-related documents such as invoices and PO Status
• Assisting all sales related work

Qualifications

• Strong communication skills with a problem-solving attitude
• Organizational and time-management skills
• Hands-on experience with CRM software
• Highly motivated, self-directed, and customer service oriented
• Demonstrate strong attention to detail and a sense of urgency
• Ability to learn and perform multiple tasks in a fast-paced environment
• Ability to work independently as well as in a team environment setting
• Bachelor's Degree

Benefits & Compensation

We believe in taking care of our team. This position offers a robust benefits package designed to support your health and long-term financial security:

100% Paid Premiums: Full coverage for Medical, Dental, and Vision insurance.

Retirement: 401K matching program, eligible after just 30 days of employment.

Paid Time Off: 15 days of PTO (earned on the 1st day of work).

Holiday Pay: 15 National Paid Holidays per year.

Equal Employment Opportunity Statement

Serveone America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.