Account Coordinator

Infinity Global, Inc.; High Point (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Infinity Global, Inc. is seeking an Account Coordinator to serve as a primary point of contact for assigned retail clients and to support daily operational needs.

You will liaise between clients and internal partners, schedule and participate in regular meetings, and help process orders, generate reports, and track inventory to prevent stockouts while ensuring SLA adherence. This role requires strong communication, attention to detail, and the ability to manage multiple tasks in a fast-paced

Qualifications

• 2+ years of related experience.
• Proficient in MS Office applications, including PowerPoint, Excel, Outlook, and Word.
• Strong communication, problem solving, and decision-making skills.
• Ability to handle multiple tasks and prioritize effectively.
• Strong interpersonal skills.

Responsibilities

• Acts as a point of contact for corporate clients for day-to-day operations for assigned programs.
• Liaises between corporate client and internal partners.
• Participates in regular customer and team meetings, presenting content with internal and external partners as requested.
• Builds relationships with client and internal partners.
• Supports and action customer requests and inquiries within SLA.
• Assists in maintaining customer action item list.
• Assists in maintaining a client procedure manual.
• Supports ERP and ecommerce platform updates and maintenance.
• Processes orders and supports order updates as required.
• Creates, analyzes, shares reports with findings to the Account Manager and client.
• Assists in monitoring inventory levels and actioning stock outs.
• Identifies and communicates areas of opportunity and/or risk.
• Assists Account Manager with resolving invoice discrepancies.
• Actions required credits and debits.
• Supports planning for client events and/or new stores.
• Assist team in achieving team and department goals and client SLA’s.
• Supports team initiatives working with other team members, complying with company guidelines, and being an ambassador of the department.

Skills

Multitasking

Time management

Communication

Problem solving

Interpersonal skills

Attention to detail

Tools

MS Office Suite

Job description

POSITION SUMMARY

The Account Coordinator will serve as a point-of-contact, in addition to supporting the day-to-day requirements for one or more assigned retail clients.

KEY RESPONSIBILITIES

• Acts as a point of contact for corporate clients for day-to-day operations for assigned programs.


• Acts as a liaison between corporate client and internal partners.


• Participates in regular customer and team meetings, presenting content with internal and external partners as requested.


• Build relationships with client and internal partners


• Supports and action customer requests and inquiries within SLA.


• Assists in maintaining customer action item list.


• Assists in maintaining a client procedure manual.


• Supports and actions required ERP and ecommerce platform updates and regular maintenance timely and accurately.


• Processes orders and supports order updates as required.


• Creates, analyzes, shares reports with findings to the Account Manager and client, and takes appropriate action.


• Assists in monitoring inventory levels and actioning stock outs.


• Identifies and communicates to the Account Manager areas of opportunity and/or risk.


• Assists Account Manager with resolving invoice discrepancies.


• Actions required credits and debits.


• Supports planning and actions required for client special events and/or new stores.


• Assist team in achieving team and department goals and client SLA’s.


• Supports team initiatives working synergistically with other team members, ensuring all assigned tasks and duties are completed on time with accuracy, assisting others as needed, complying with company guidelines, and being an ambassador of the department.

KEY ACCOUNTABILITIES

• Demonstrate ability to complete all tasks with a high degree of accuracy, and attention to detail


• Ensure professional, accurate, and timely communication to complete tasks and resolve issues


• Analyze and problem-solve effectively and efficiently


• Work calmly and effectively in a fast-paced environment


• Work independently and take direction from multiple sources


• Maintain a high level of confidentiality in all tasks

MINIMUM QUALIFICATIONS

• 2+ years of related experience


• Proficient in MS Office applications, including PowerPoint, Excel, Outlook, and Word


• Strong communication, problem solving, and decision-making skills


• Ability to handle multiple tasks and prioritize effectively


• Strong interpersonal skills