Account Coordinator

FitzMark; Gainesville (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid Industry Training

Medical, Vision, Dental insurance

401(k) matching

Paid PTO and Holidays + Unlimited PTO

Job summary

FitzMark is a third-party logistics provider with offices nationwide, including Gainesville. We are seeking a customer service-focused team member to manage loads, coordinate pickups, and grow key accounts using our Transportation Management System.

The role requires strong communication, multitasking, and a proactive attitude. Ideal candidates have a High School Diploma, with a Bachelor’s degree preferred and 1+ year of customer service or logistics experience.

Qualifications

• High School Diploma required.
• Bachelor’s Degree in related field preferred.
• Minimum of 1 year customer service or 3PL experience is a plus.
• Previous sales experience is a plus.

Responsibilities

• Communicate professionally over phone, email, and in-person with customers and team members.
• Create loads for assigned customers in the Transportation Management System.
• Coordinate and schedule pickups and deliveries.
• Enter bids and notation of customer communications in the TMS.
• Provide proactive tracking updates to customers.
• Grow current accounts through account penetration and sale of additional services.
• Enter tracking information in the TMS and service multiple accounts concurrently.

Skills

Relationship building

Negotiation

Sense of urgency

Attention to detail

Multitasking

Excel

Outlook

Phone skills

Clear communication

Education

High School Diploma

Bachelor’s Degree in Related Field

Tools

Excel

Outlook

Job description

Who We Are:

FitzMark is a third-party logistics provider specializing in all modes of transportation. We deliver best-in-class services for both our customers and carriers by leveraging our proprietary technology, DASH, and maintaining a proactive operational approach to ensure all logistics needs are guaranteed. With offices strategically located in Indianapolis (HQ), Atlanta, Birmingham, Buffalo, Chattanooga, Fort Worth, Gainesville, Jackson, Kansas City, Nashville, Omaha and Scottsdale, FitzMark has been able to sustain growth in a complex industry and market.

At FitzMark, success is driven by emphasizing our employees’ accomplishments in a collaborative and dynamic environment. We provide the tools and resources necessary to promote a culture of ownership and accountability to guide your career path and financial freedom.

Are you ready to make your mark?

Duties and Responsibilities:

• Communicate professionally and effectively over the phone, via email, and in-person to all customers and team members
• Create loads for assigned customers in our Transportation Management System
• Coordinate and schedule pickups and deliveries
• Utilize Transportation Management System to enter bids and notate customer communication
• Proactively deliver tracking updates to customers
• Grow current accounts through account penetration and sales of additional services
• Utilize our Transportation Management System to enter tracking information
• Service multiple customers accounts concurrently, often meeting deadlines
• Continuously build and increase your industry knowledge

Experience and Qualifications:

• High School Diploma Required
• Bachelor’s Degree In Related Field Preferred
• Minimum of 1-year Customer Service Experience or Third-Party Logistics Experience is a Plus
• Previous Sales Experience is a Plus

Knowledge and Skills:

• Ability to develop and maintain ongoing relationships with accounts
• Strong negotiation and persuasive skills
• Sense of urgency when resolving customer issues
• Attention to detail without sacrificing accuracy
• Ability to manage multiple tasks in a fast-paced environment
• Proficient in Excel and Outlook
• Professional phone skills
• Exceptional communication, both written and verbal

Benefits and Perks:

• Paid Industry Training
• Comprehensive Benefits Packet (Medical, Vision, Dental)
• Company Provided Life Insurance + Optional Additional Policy
• 401(k) with Company Match or Gradifi Student Loan Repayment Assistance
• Employee Assistance Program (EAP)
• Health and Wellness Program
• Paid PTO and Holidays + Unlimited PTO Policy on 1-Year Anniversary
• Free Onsite Parking
• Casual Dress Code

FitzMark provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment , including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.