Manager of Account Representatives

FitzMark, Inc.; Chattanooga (TN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Paid Industry Training

On-Site Gym

Comprehensive Benefits Packet

Company Provided Life Insurance

401(k) with Company Match

Employee Assistance Program

Health and Wellness Program

Paid PTO and Holidays

Free Onsite Parking

Casual Dress Code

Job summary

FitzMark, Inc. is looking for a Team Manager to oversee a group of strategic Account Managers. You will be responsible for managing operations related to client relations and ensuring optimal service delivery. The ideal candidate will have a strong background in customer service and account management, along with at least 3 years in third-party transportation. This role offers benefits including paid industry training, comprehensive health benefits, and an on-site gym in multiple locations.

Qualifications

• 3+ years in third-party transportation preferred.
• Experience providing mentorship or leadership to teams.

Responsibilities

• Manage and coach a team of Account Managers.
• Ensure client retention and optimal service.
• Evaluate KPIs on team and individual basis.

Skills

Customer service

Account management

Mentorship

Leadership

Job description

Who We Are

FitzMark is a third‑party logistics provider specializing in all modes of transportation. We deliver best‑in‑class services for both our customers and carriers by leveraging our proprietary technology, DASH, and maintaining a proactive operational approach to ensure all logistics needs are guaranteed. With offices strategically located in Indianapolis (HQ), Atlanta, Birmingham, Buffalo, Chattanooga, Fort Worth, Gainesville, Jackson, Kansas City, Nashville, Omaha and Scottsdale, FitzMark has been able to sustain growth in a complex industry and market.

At FitzMark, success is driven by emphasizing our employees’ accomplishments in a collaborative and dynamic environment. We provide the tools and resources necessary to promote a culture of ownership and accountability to guide your career path and financial freedom.

Are you ready to make your mark?

Duties & Responsibilities

• Provide management, mentorship, and coaching to a team of strategic Account Managers
• Plan or provide backup support as needed for accounts across the Account Management team
• Manage team operations to support client relations, ensuring retention and optimal service of book of business
• Maintain and monitor consistency of communication, account functions, and data integrity within daily operational processes
• Oversee scheduling and coverage amongst team while balancing overall workloads, while working with the Business Development department
• Leverage tools and technology to manage and grow account strategy
• Participate and help prepare materials for customer meetings and business reviews with top customers as requested
• Evaluate account production and determine needs for additional support or EDI
• Act as a liaison between leadership, departments, and team members regarding performance, escalation, and strategic business direction
• Prepare, update, and ensure accurate execution of information within standard operating procedures
• Evaluate KPIs on a team and individual basis and address in monthly and quarterly meetings

Qualifications & Skills

• Extensive skillset in customer service and account management
• Minimum 3 years in third party transportation
• Experience in any level of mentorship or leadership

Benefits & Perks

• Paid Industry Training
• On‑Site Gym (Indianapolis, Chattanooga, Birmingham)
• Comprehensive Benefits Packet (Medical, Vision, Dental)
• Company Provided Life Insurance + Optional Additional Policy
• 401(k) with Company Match or Gradifi Student Loan Repayment Assistance
• Employee Assistance Program (EAP)
• Health and Wellness Program
• Paid PTO and Holidays + Unlimited PTO Policy on 1‑Year Anniversary
• Free Onsite Parking
• Casual Dress Code

FitzMark provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.