Account Coordinator

ADP, Inc.; Coppell (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

ADP, Inc. is seeking an Account Coordinator to streamline client programs and ensure timely delivery of projects. The role collaborates with Sales, Implementation Services, and production teams to maintain accurate timelines and responsive service.

You will manage customer data in CRM, coordinate schedules, and support change management processes while maintaining strong client relationships and clear communications.

Qualifications

• Bachelor’s degree or equivalent experience required.
• Minimum 3 years of customer service and administrative experience.
• Ability to work collaboratively with a diverse team and build trust.
• Excellent organizational skills and attention to detail; able to manage multiple projects.

Responsibilities

• Coordinate production and deliverables with Sales, Implementation Services, Data Processing, Information Systems, and other teams; communicate updates to customers.
• Monitor daily job progress and proactively manage details to keep projects on time.
• Manage customer information and account details in CRM; ensure effective customer service.
• Initiate change management processes, communicate schedule adjustments, and coordinate pricing and timelines.
• Perform weekly/monthly status calls with clients for updates and status reporting.

Skills

Customer service

Account coordination

Cross-functional collaboration

Problem solving

Organizational skills

Multi-tasking

Communication skills

Education

Bachelor’s degree or equivalent experience

Tools

MS Office Suite

Microsoft Project

Proprietary PM system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

SUMMARY OF POSITION:

The Account Coordinator is responsible for coordinating work activities for assigned customer accounts to ensure efficient, service-oriented, and timely completion of client projects.

Job Description:

Account Services and Coordination:

• Assists the Sales and Account Managers
• Maintains and updates customers’ job timelines in collaboration with production and implementation teams
• Coordinates production and deliverables with staff members in appropriate departments including Sales, Implementation Services, Data Processing, Information Systems, and others; communicates updated production information to customers
• Monitors daily job progress for projects; anticipates potential problems and proactively manages details; ensures projects are on track and delivered on time

Client Communications and Documentation:

• Keeps customer information and account details up-to-date by using proprietary Customer Relationship Management software; manages employee interactions with clients for effective customer service
• Communicates and confirms production schedules with customers; conveys schedule adjustments to appropriate clients and staff members
• Initiates change management processes when requested by clients or, as changes and updates are issued internally; monitors changes through to completion
• Coordinates pricing and timelines
• Performs weekly and/or monthly status calls with clients for current status updates or as needed

Support of Account Services Department:

• Performs as front line call center for customers to report issues; initiates problem tickets for internal research; initiates temporary and permanent resolutions in conjunction with clients and internal departments
• Serves as a customer advocate; responds to customers’ requests and initiates appropriate actions and production changes
• Supports the AS Department; schedules meetings, books conference rooms, coordinates conference calls, and provides other logistical client project support as needed

Requirements:

Education:

• Bachelor’s College degree (or combination of skills, experience and tenure at InfoIMAGE in lieu of degree)

Experience and Skills:

• A minimum of 3 years of customer service and administrative experience
• Ability to work collaboratively with others in professional manner through building trust, respect and cooperation
• Ability to work effectively and collaboratively with a diverse and multi-cultural and multi-generational staff
• Demonstrated ability to problem solve
• Excellent organizational skills and detailed orientedDemonstrated ability to manage multiple projects and meet deadlines
• Ability to quickly and appropriately prioritize conflicting demands
• Ability to apply a high level of accuracy and attention to details to all tasks

Computer Skills:

• Proficient with databases, use of the Internet, and MS Office Suite software
• Experience with Microsoft Project Management and/or proprietary project management

Language Skills:

• Must be fluent in English
• Excellent verbal and written skills
• Be able to communicate information in a clear, and concise manner
• Outstanding customer services and phone skills

Physical Requirements:

• Able to utilize multi-limb and eye-hand coordination
• Able to stand, bend, reach, stoop and lift boxes up to 25 lbs.
• Able to function well in a fast pace / multi-tasking with organization and efficiency
• Able to sit at desk, working on computer and phones for a full work day