Account Coordinator

Deluxe; Burbank (AL); Hybrid; USD 50,000 - 56,000; Full time

Benefits offered by this job

401(k)

Job summary

Deluxe Media Inc. is seeking an Account Coordinator in a hybrid role based in Burbank, CA. You will monitor order management, process orders, and handle client operations with strong attention to detail.

The role emphasizes cross-functional collaboration, timely processing, and reporting to ensure SLA adherence. It offers competitive pay and 401(k) benefits.

Qualifications

• Collaborative team player with strong focus on teamwork.
• Proficient in managing information across diverse tech platforms.
• Reliable, flexible and skilled at multi-tasking, work effectively under pressure and possess strong organizational and interpersonal skills.
• Proficient in word processing, spreadsheets, inventory, order processing, project management, and database software.
• Strong analytical skills to solve problems involving several concrete variables in standardized situations.
• High attention to detail.
• Efficient in managing time and tasks effectively.
• Strong desire for continued learning.
• Positive attitude with the ability to remain professional in high stress situations.
• Solid technical understanding of the post-production industry a plus.

Responsibilities

• Monitor and evaluate day-to-day order-management tasks related to title releases.
• Manage order queue and responsible for timely order processing.
• Create and distribute secure access to theatrical engagements through KDM processing.
• Create and analyze reports to ensure orders are processed accurately and efficiently.
• Respond effectively to unforeseen challenges and ensure operational processes aren't hindered in the face of evolving circumstances.
• Creation of work orders and bookings in proprietary workflow system.
• Review and schedule work orders and projects to adhere with client SLA’s and operational capacities.
• Email management and effective communication with internal and external partners.
• Maintain professional and positive working relationships with internal studio representatives to maintain information flow.
• Knowledge and understanding of multiple client needs and workflow nuances.
• Lead and adhere to workflows and procedures and remain up to date with changes.
• May be requested to work additional or off hours due to flux in business or client needs.
• Special projects/other duties as assigned.

Skills

Teamwork

Multi-tasking

Interpersonal skills

Attention to detail

Analytical skills

Tech platforms

Post-production knowledge

Tools

Word processing

Spreadsheets

Inventory systems

Order processing systems

Project management

Database software

Job description

POSITION TITLE: Account Coordinator

Deluxe Media Inc., a wholly owned subsidiary of Platinum Equity, is a global leader in media and entertainment services for film, video, and online content. Since 1915, Deluxe has been the trusted partner for the world’s most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers, and others, offering best-in-class solutions in post-production, distribution, asset and workflow management, and cloud-based technologies.

With headquarters in Los Angeles and offices around the globe, the company employs over 3,200 of the most talented artists, developers, and industry veterans worldwide. For more information, please visit www.bydeluxe.com.

We currently have an opening for Account Coordinator. The position will be a hybrid role in Burbank, CA.

ABOUT THE ROLE:

As a Account Coordinator, you will be responsible for monitoring and evaluating day-to-day order management, overseeing order processing, and other client-specific operations. With a strong focus on attention to detail and collaboration, you will respond effectively to unforeseen challenges and ensure operational processes run smoothly. If you're passionate about the entertainment industry and thrive in a fast-paced, multi-tasking environment, we want to hear from you.

PRIMARY RESPONSIBILITIES:

• Monitor and evaluate day-to-day order-management tasks related to title releases.
• Manage order queue and responsible for timely order processing.
• Create and distribute secure access to theatrical engagements through KDM processing.
• Create and analyze reports to ensure orders are processed accurately and efficiently.
• Respond effectively to unforeseen challenges and ensure operational processes aren't hindered in the face of evolving circumstances.
• Creation of work orders and bookings in proprietary workflow system.
• Review and schedule work orders and projects to adhere with client SLA’s and operational capacities.
• Email management and effective communication with internal and external partners. Maintain professional and positive working relationships with internal studio representatives to maintain information flow.
• Knowledge and understanding of multiple client needs and workflow nuances.
• Lead and adhere to workflows and procedures and remain up to date with changes.
• May be requested to work additional or off hours due to flux in business or client needs.
• Special projects/other duties as assigned.

QUALIFICATIONS:

• Collaborative team player with strong focus on teamwork.
• Proficient in managing information across diverse tech platforms.
• Reliable, flexible and skilled at multi-tasking, work effectively under pressure and possess strong organizational and interpersonal skills.
• Proficient in word processing, spreadsheets, inventory, order processing, project management, and database software's.
• Strong analytical skills to solve problems involving several concrete variables in standardized situations.
• High attention to detail.
• Efficient in managing time and tasks effectively.
• Strong desire for continued learning.
• Positive attitude with the ability to remain professional in high stress situations.
• Solid technical understanding of the post-production industry a plus.

If you're an independent thinker with a high level of ingenuity and the above qualifications, then we'd like you to join our team!

We offer a competitive salary and benefits, including 401(k).

Diversity Statement:

Deluxe is committed to inclusivity, fostering an environment where every employee feels comfortable bringing their full selves to work. It is our policy to provide equal employment opportunities to all applicants and employees. Applicants will receive consideration for employment without regard to, and will not be discriminated against, on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity or expression, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Deluxe will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state, and federal law.

Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Deluxe. Please inform the company's HR representative if you need assistance completing any forms or to otherwise participate in the application process.

This role is based in Burbank, CA and the base pay range for this role is $50,000.00 - $56,000.00 annually. Actual amounts will vary depending on education, skills, experience, and geographic location.