Account Clerk II

City of Virginia Beach; Virginia Beach (VA); On-site; USD 37,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Retirement plan

Paid time off

Job summary

The City of Virginia Beach is seeking an Account Clerk II in the Human Services department to support training and records management. You will maintain confidential files, monitor inboxes, and file materials across departments.

Responsibilities include QA tracking, data entry in the training database, and coordinating staff trainings while ensuring compliance with records retention and privacy laws.

Qualifications

• High school diploma or GED plus two years’ clerical accounting or bookkeeping experience.
• Ability to maintain confidential information.
• Excellent organization and communication skills.
• Experience with Microsoft Office Suite, especially Excel and Access.

Responsibilities

• Monitor training and records management email and repository inbox.
• Retrieve training material from various departments and file accordingly.
• Update quality assurance tracking spreadsheets.
• Communicate and coordinate with department stakeholders verbally and in writing.
• Audit documents for completeness, accuracy, and conformity with procedures.
• Comply with confidentiality and privacy laws.

Skills

Customer Service

Data Entry

Detail-Oriented

Spreadsheets

Education

High school diploma or GED

Job description

Job Posting End Date:November 1, 2026Department:HUMAN SERVICESCompensation Grade:G16Compensation Range & Starting Salary:Pay Range: $36,940.80 - $57,574.40Starting salary - Minimum of the Pay RangeJob Exempt (If No, Position is eligible for overtime):NoAbout Us:Recognized as one of America’s Best-In-State Employers for 2024, the City of Virginia Beach is proud to offer a diverse and dynamic work environment. Our workforce plays a crucial role in delivering exceptional government services to both our citizens and fellow City employees. Apply now to join an organization where you truly make a difference.Job Duties and Preferred Qualifications:The Human Services department is recruiting for an Account Clerk II to support the department's training and records management functions. The ideal candidate will demonstrate excellent organization and communication skills and have a successful history of maintaining compliance for a variety of files/records, both paper and electronic. Duties of this position include, but are not limited to:Monitor training and records management email and repository inbox.Retrieve training material from various departments and file accordingly.Update quality assurance tracking spreadsheetsCommunicate and coordinate effectively with department stakeholders verbally and in writing.Audit documents for completeness, accuracy, and conformity with established procedures.Comply with all applicable confidentiality and privacy laws.Create and submit training and tracking metrics reports.Enter and maintain data in a training database.Schedule staff for trainings; send training reminders to scheduled participants.Process personnel transactions through City’s HRIS systemProcess performance reviews and send reminders to supervisor regarding past due evaluations.Adhere to Library of Virginia regulatory requirements for retention and destruction.Audit existing documents in employee personnel and training files.Review and search for APS and CPS files.Schedule: Monday – Friday 8:00am – 5:00pmPreferences:Experience with Microsoft Office Suite (Access, Excel, Outlook)Experience in file auditing/compliance (quality assurance reviews)Recordkeeping experienceExperience with data entryCustomer service experienceExperience maintaining confidential informationExperience maintaining and creating spreadsheetsExperience scheduling department trainingsThe City offers a generous benefits package, which includes health, dental and life insurance, retirement and savings plans, maternity/paternity and parental leave, holidays and Paid-Time-Off.Additional requirements:• DMV Transcript: No• CDL: No• Drug & Alcohol Clearinghouse: No• CPS Check: No• Physical: No• Respirator: No• Psychological Screening: No• Polygraph: No• At Will: NoMinimum Requirements:Minimum Qualifications: High school or GED plus two (2) years’ experience in fields providing the required knowledge, skills and abilities, such as clerical accounting or bookkeeping; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.Special Requirements: All employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.Skills:Customer Service, Data Entry, Detail-Oriented, SpreadsheetsWorking Conditions:Per HR Policy 6.19, Americans with Disabilities, the City follows the requirements of the Americans with Disabilities Act (ADA) in all hiring and employment decisions. The City shall not discriminate on the basis of disability in its hiring and employment practices. The City shall make reasonable accommodations for the known physical or mental limitations of a qualified applicant or employee with a disability upon request unless the accommodation would cause an undue hardship on the operation of the City’s business.The Working Conditions Summary is intended to provide a general overview of the environmental conditions inherent in the job setting, as well as the physical, mental, and sensory requirements necessary to perform the essential functions of the position in the noted job profile. Please copy and paste the URL below into your web browser to view the Working Conditions Summary for this position.https://workingcondition-summary-prod.s3.amazonaws.com/P12138.pdfOfficial Job Descriptions:To browse official job descriptions, please access this link - https://virginiabeach.gov/careers/job-descriptions-pay-plans?search=&group=EVRS Contribution: All full-time employees are required to contribute 5% of annual salary toward their retirement account; in accordance with VRS retirement provisions. This will be handled through a pre-tax payroll deduction.Drug Free Workplace: The City of Virginia Beach maintains a drug free workplace.Equal Employment Opportunity (EEO) Statement: The City of Virginia Beach is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We do not discriminate against any applicant or employee on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected status as defined by applicable law.