Account Care Educator

AssistRx; Town of Florida (NY); On-site; USD 32,000 - 39,000; Full time

Job summary

AssistRx is seeking an Account Care Educator to serve as a primary contact for prescribers, patients, and field agents within an assigned territory. You will guide patients through support programs, coordinate with resources, and manage reimbursement and insurance workflows.

The role emphasizes one-call resolution for inbound inquiries, reporting of adverse events, and collaboration with cross-functional teams to achieve successful patient outcomes.

Qualifications

• Experience in Medical Reimbursement or Customer Service is required.
• Strong written and verbal communication with providers, patients and insurers.
• Demonstrated problem solving and interpersonal skills.

Responsibilities

• Serve as single point of contact for questions from prescriber, patient, and field agent by territory.
• Identify applicable programs and facilitate next steps.
• Communicate statuses of all patient support activities.
• Coordinate with Assist resources to secure outcomes for active patients.
• Handle inbound calls for assigned territory and provide one-call resolution support.
• Ensure protection is insured and processes align with program requirements.
• Identify and report adverse events and safety information.

Skills

Medical Reimbursement

Customer Service

Communication

Problem Solving

MS Office

Education

College degree preferred

High school diploma or equivalent

Tools

Microsoft Office

Job description

Overview

The Account Care Educator (ACE) serves as a single point of contact within the Patient Solutions department, supporting prescribers, patients, and field agents across an assigned territory. This role bridges communication between patients and support programs, identifying appropriate assistance programs, guiding next steps, and coordinating with other Assist resources to help patients achieve successful outcomes. ACEs handle inbound calls, aim for one-call resolution, and manage the reimbursement process, including insurance billing, claims submission, and denial resolution for both Medicare and commercial insurance. The role also carries responsibility for identifying and reporting adverse events and safety information in accordance with program requirements.

The Account Care Educator (ACE) serves as a single point of contact within the Patient Solutions department, supporting prescribers, patients, and field agents across an assigned territory. This role bridges communication between patients and support programs, identifying appropriate assistance programs, guiding next steps, and coordinating with other Assist resources to help patients achieve successful outcomes. ACEs handle inbound calls, aim for one-call resolution, and manage the reimbursement process, including insurance billing, claims submission, and denial resolution for both Medicare and commercial insurance. The role also carries responsibility for identifying and reporting adverse events and safety information in accordance with program requirements.

Responsibilities

• Single point of contact for questionsandinquiriesfromtheprescriber, patient, andfield agent by territory.
• Identifies applicable programs and facilitates next steps.
• Holistically communicates the statuses of all patient support activities.
• Liaison with other program-specific Assist resources to secure outcomes for active patients.
• Accepts inbound calls for assigned territory or overflow of other territories and provides one call resolution support.
• Ensuresprotectionisinsured.
• Performs other related duties as assigned by management.
• Identify and report adverse events pursuant to program requirements.
• Identify, document, and report safety information.

Qualifications

• College degree is preferred or high school diploma or equivalent combination of education and experience.
• Other skills required
• Previous work experience in Medical Reimbursement or Customer Service.
• Submitting billing data to appropriate insurance providers
• Processing claims and resolving denial instances
• Achieving maximum reimbursement for services provided
• Completing Medicare and Commercial insurance claim submission.
• Documenting and reporting payment information.

Professional level skills in computer use, including but not limited to Microsoft Office, email, web-based applications, and keyboard skills.

Demonstrated strong written and verbal communication skills with providers, patients and insurance companies.

Interpersonal skills to facilitate work with a wide range of individuals and groups from culturally diverse publics.

Problem solving skills.

Pay Range USD $23.11 - USD $28.89 /Hr.