Account Care Coordinator — Customer Service

L2 Brands, Inc; Hanover (York County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Life insurance

Paid time off

Paid holidays

Career growth opportunities

Team environment

Job summary

L2 Brands, Inc. in Hanover, PA is seeking a Customer Service Account Coordinator who thrives on organization and reliability. You will manage a group of customer accounts, answer questions, and ensure orders stay on track from start to finish with professionalism.

The role emphasizes structured processes, clear communication, and attention to detail, supporting a team-focused environment with opportunities for growth.

Qualifications

• High school diploma or GED.
• 2+ years of customer service experience (office or call center preferred).
• Strong written and verbal communication skills.
• Comfort with computers and learning new systems.
• Ability to stay focused in a structured work environment with scheduled breaks.

Responsibilities

• Be the go-to contact for assigned customer accounts.
• Answer questions by phone and email with professionalism.
• Process orders, updates, and returns accurately and efficiently.
• Troubleshoot issues and find solutions independently.
• Collaborate with Production, Merchandising, and Sales to keep orders moving.
• Maintain organized records and detailed customer notes.
• Contribute to a positive customer experience in every interaction.

Skills

Customer service

Written communication

Verbal communication

Professional demeanor

Education

High school diploma or GED

Job description

L2 Brands, Inc. in Hanover, PA is seeking a Customer Service Account Coordinator who thrives on organization and reliability. You will manage a group of customer accounts, answer questions, and ensure orders stay on track from start to finish with professionalism.

The role emphasizes structured processes, clear communication, and attention to detail, supporting a team-focused environment with opportunities for growth.