Customer Success & Accounts Coordinator

Applied Health Outcomes; Hanover (York County); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Life insurance

Paid time off and paid holidays

Career growth opportunities

Team environment

Job summary

L2 Brands in Hanover, PA is seeking a Customer Service Account Coordinator who thrives on organization and ensuring orders stay on track from start to finish. You will be the go-to contact for assigned accounts, answer questions by phone and email, process orders, updates, returns, and collaborate with Production, Merchandising, and Sales to move orders along.

This role offers a structured environment with standard hours and peak-season flexibility, plus benefits including health/dental/vision,

Qualifications

• High school diploma or GED.
• 2+ years of customer service experience (office or call center preferred).
• Strong written and verbal communication skills.
• Comfort with computers and learning new systems.
• Ability to stay focused in a quiet, structured work environment with scheduled breaks.

Responsibilities

• Becoming the go-to contact for your assigned customer accounts.
• Answering customer questions by phone and email with professionalism and personality.
• Processing orders, updates, and returns accurately and efficiently.
• Troubleshooting issues and finding solutions independently.
• Working closely with Production, Merchandising, and Sales teams to keep orders moving.
• Keeping organized records and detailed customer notes.
• Helping create a positive experience for every customer interaction.

Skills

Customer service experience

Communication skills

Computer proficiency

Attention to detail

Education

High school diploma or GED

Job description

L2 Brands in Hanover, PA is seeking a Customer Service Account Coordinator who thrives on organization and ensuring orders stay on track from start to finish. You will be the go-to contact for assigned accounts, answer questions by phone and email, process orders, updates, returns, and collaborate with Production, Merchandising, and Sales to move orders along.

This role offers a structured environment with standard hours and peak-season flexibility, plus benefits including health/dental/vision,