Account Associate - WCC

Westlake Financial; Las Vegas (NV); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with company match

Paid vacation and sick days

Employee Stock Ownership Program

Discounts on entertainment, tech, and travel

Job summary

Westlake Financial is hiring an Entry-Level Collections Representative in Las Vegas, NV. This on-site position offers a starting pay of $15/hour with potential monthly bonuses and career growth opportunities.

Responsibilities include making outbound calls to assist customers with overdue payments, negotiating payment plans, and providing support in a fast-paced call center environment. Ideal candidates should have strong communication skills, a customer service mindset, and reside within 30 miles of the office.

Benefits include medical insurance, 401(k), paid vacation, and more. Join a top leader in the auto finance industry today!

Qualifications

• Must live within 30 miles of Las Vegas, NV.
• 1+ year of customer service or call center experience preferred.
• Bilingual (Spanish) is a plus, not required.

Responsibilities

• Make outbound calls to customers 1-30 days past due.
• Negotiate payment arrangements and help customers.
• Answer inbound calls and provide solutions.
• Follow all company policies and compliance guidelines.

Skills

Excellent communication and negotiation skills

Strong listening skills and customer service mindset

Basic computer proficiency (email, Microsoft Office)

Typing speed of at least 35 words per minute

Education

High School Diploma, GED or higher level preferred

Job description

Entry-Level Collections Representative (Pre-30 Day)

On-site | WCC | Corporate Office- Las Vegas, NV (Must live within 30 miles)

Full‑Time | In‑Office Only

Earn $15/hour + Monthly Potential Bonus of $1,000 + additional incentives.

Start Your Career. Build Your Future. Join a rapidly growing company where you can get promoted within 6 months based on your performance and build a long‑term career in the auto finance industry.

Why WCC?

• Guaranteed base pay of $15/hr.
• Monthly performance bonuses up to $1,000 + additional incentives.
• Career growth – promotion eligibility in just 6 months.
• Join the #1 privately held auto finance company in the U.S.

What You’ll Do:

• Make outbound calls using an auto dialer to customers 1–30 days past due.
• Negotiate payment arrangements and help customers stay on track.
• Take inbound calls to answer questions and provide solutions.
• Use judgment and empathy to create fair, personalized solutions.
• Meet individual and team performance goals.
• Follow all company policies, procedures, and compliance guidelines.

What We’re Looking For:

• Excellent communication and negotiation skills.
• Strong listening skills and customer service mindset.
• Comfortable working in a fast‑paced call center environment.
• Must live within 30 miles of Las Vegas, NV – on‑site only.

Requirements:

• High School Diploma, GED or higher level preferred.
• Strong communication and problem‑solving skills.
• Type at least 35 words per minute.
• Basic computer proficiency (email, Microsoft Office).
• Reliable and punctual.
• Bilingual (Spanish) is a plus, not required.
• 1+ year of customer service or call center experience preferred.

Full‑Time Employee Benefits:

• Medical, Dental, and Vision Insurance.
• 401(k) with company match.
• Employee Stock Ownership Program.
• Paid vacation, sick days, and holidays.
• Life and Disability Insurance.
• Wellness Programs + Gym Access (Dallas office).
• Discounts on entertainment, tech, and travel.
• UKG Wallet (early wage access).
• Career growth and advancement support.

Location:

• In‑office role based in Las Vegas, NV.
• Candidates must live within 30 miles of the office.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.