Account Associate - State Farm Agent Team Member Odenton - MD

Paul Counts; Odenton (MD); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

License Reimbursement

Health insurance

Opportunity for advancement

Paid time off

401(k)

Bonus based on performance

Job summary

Paul Counts - State Farm Agent is seeking an Account Associate to support daily operations, manage customer accounts, and drive customer success. You will act as a liaison between customers and agency departments, marketing relevant products and services to improve client outcomes.

This full-time role in Odenton, MD emphasizes a collaborative, energetic team culture with coaching, training, and opportunities for advancement within a respected community-focused insurance agency.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Customer service

Communication

Organizational skills

Insurance knowledge

Job description

Account Associate - State Farm Agent Team Member

Full Time in Odenton - MD

• License Reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• 401(k)
• Bonus based on performance

ABOUT OUR AGENCY

I opened my agency in 2003 and currently lead a team of seven. Before becoming a State Farm agent, I built my career in the hospitality industry, including managing hotels. That experience taught me a lot about leadership, customer service, and creating an environment where people feel welcomed and taken care of.

We love being involved in our community and host events throughout the year that bring people together. Toys for Tots has become an annual Christmas tradition for our agency, along with our “Santa Is Coming to Town” event and other outdoor community activities.

Our agency offers a 401(k), health stipend, licensing reimbursement, coaching and training, and a strong commitment to work-life balance. We also make time to enjoy each other through team lunches, birthday celebrations, dinners, and team-building activities.

Our culture is fun, positive, and full of energy. We genuinely enjoy spending time together, whether it’s grabbing lunch, celebrating birthdays, going to comedy shows, tackling an escape room, or simply having fun around the office. I’m looking for someone who brings that same enthusiasm - a team player who is active, self-motivated, and ready to take initiative.

ROLE DESCRIPTION

As Account Associate for Paul Counts - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Compensation $55,000.00 - $75,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.